8x8 has released a raft of news in recent months, culminating in its recent expansion into Russia, the launch of a new operator console and some impressive Teams growth.
We sat down with CEO, Dave Sipes, to round up some of the highlights.
Global Expansion into China and Russia
8x8 announced in May that it had taken its XCaaS solution (which combines its unified communications and customer experience offerings) into China, claiming it to be the first of its kind in the country. Then earlier this month, it announced a similar expansion into Russia.
The moves are designed to help multinational businesses in the two countries consolidate their communication platforms where they previously would have had to buy from a local supplier.
Sipes told UC Today that 8x8 is now operating in 46 countries.
Historically, some markets – such as these – have been highly regularly constrained and have had to operate with local carriers.
“We’ve been able to create regulatory compliant solutions that allow you to be on one platform and interconnect with a local PSTN network through the cloud.
“That means that end customers can bring users and offices on and off by simply clicking on a website; they no longer have to order lines. That’s a big advantage of moving to the cloud.”
Teams Users hit Six Figures
Last week, 8x8 revealed that it now has over 100,000 business employees using its 8x8 Voice for Microsoft Teams Direct Routing offering.
At the same time, it launched new features for the product including call recording and presence sync between Teams and 8x8 Work and Contact Center.
The growth to six-figure seats comes just five quarters after 8x8 launched its Teams offering, and three quarters after it launched with the mobile app.
