8x8 has won a deal that sees its XCaaS platform deployed to 1,500 employees at Hounslow Borough Council.
It means employees in numerous business areas such as healthcare, housing, and employment, will be supported by the platform while having access to 8x8 Voice for Microsoft Teams.
Prior to deploying 8x8 XCaaS, Hounslow Borough Council said it struggled with communications solutions that lacked the capabilities to support the various services it offers, in particular the contact centre.
The local authority, which provides services to more than 270,000 residents, wanted to simplify the systems used by both employees and residents, as well as moving to a cloud-based solution that offered a reliable service.
Mark Lumley, Director for Digital & IT at the London Borough of Hounslow, has explained how 8x8 has improved the lives of employees and residents since it was deployed.
He said: “We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, and integration with Microsoft Teams.
"While evaluating vendors, 8x8 stood out to us as a trustworthy partner, capable of delivering on our needs.
"Since deploying 8x8, we’ve increased efficiencies within our team and throughout the interactions with our communities, allowing us to fully and quickly serve our community.”
This most recent deployment continues to show 8x8's growth and success within the UK's public sector, with 8x8 XCaaS now used across more than one-third of London's boroughs.
