Leading provider of cloud communication solutions, 8x8, announced that the Office of Public Works for Ireland has implemented the XCaaS solution for their digital transformation strategy. The 8x8 XCaaS offering is an integrated voice, contact centre, meetings, and chat solution, ideal for aligning conversations in the workplace.
The Office of Public Works (OPW) has been dealing with the challenges of legacy telephony systems for some time now. The existing technology could not meet the needs of an increasingly hybrid workforce, and OPW needed a modern solution offering both affordability and reliability to give users the agility and flexibility they needed.
The 8x8 XCaaS offering ensures OPW can improve manageability and reliability anywhere, while ensuring organisational resilience in the new age of work. The solution, built on 8x8’s Experience Communication platform, offers integrated cacaos and UCaaS, with a 99.99% SLA guarantee.
Embracing Digital Transformation with 8x8
Working alongside 8x8’s team, the OPW group were able smoothly move communication capabilities into the cloud, and update functionality across all sites. The OPW deployment of 8x8’s XCaaS solution further highlights the continued growth of the company within the public sector. Already, the solution is deployed by over a third of the boroughs in London, and 20 NHS trusts.
The OPW is one in a series of government groups who have signed contracts with 8x8 in the last 12 months. Sefton Council, a local authority providing essential resources for more than 270,000 residents across Liverpool is another example of a recent 8x8 customer in the public services sector. Additionally, NHS Public Health in Scotland also expanded the 8x8 UCaaS and CCaaS product recently to support a staff of over 3,500 distributed employees.
Mental health, community healthcare, and learning disability services provider Black Country Healthcare also embraced 8x8 XCaaS to enhance the patient communication and support capabilities for more than 3,000 employees recently.
