Leading provider of scalable business communications, 8x8, recently announced the arrival of the integrated CCaaS and UCaaS product for the Chinese market. This solution will be the industry’s first cloud phone and customer engagement solution offering multinational support in China.
Through a partnership with China Mobile International, the Global Reach expansion from 8x8 will offer global organisation an unbeatable level of reliability and quality service. The solution also promises simple deployment and management, access to local numbers, and more. Delivered through 8x8’s China data centre, the offering will reduce the costs and complexity associated with managing third-party gateways to use the PSTN in Chinese companies.
According to China Mobile, multinational companies have long relied on the use of VPNs and locally hosted gateways to support Chinese offices and employees. These solutions caused a host of cost, quality, and security concerns. However, the partnership with China Mobile and 8x8 will offer a new alternative, with fully compliant cloud communications.
Simplifying Cloud Communications at Scale
The expansion of the 8x8 Global Reach offering into China will support companies in rapidly adding enterprise-level PSTN connectivity, along with local direct inward dial numbers in China. PSTN replacement services and global calling plans will also be available through 43 countries, with unlimited calling plans for up to 47 countries.
Among multinational companies, finding the right solution for customer engagement and global communications can be challenging. The complexities of building a communication infrastructure in China have been overwhelming for too long.
The patented Global Reach technology offered by 8x8 promises the highest level of reliability and voice quality in the cloud. Access to machine learning technologies and bag data ensure that users can automatically route calls to the nearest data centre, delivering clearer video and audio connections.
