8x8 Joins Forces with MLL Telecom

Leading software as a service company providing chat, video, voice, and contact centre solutions, 8x8, recently announced a new partnership with network solution provider, MLL Telecom. The MLL Telecom brand stands out as one of the most trusted suppliers in the UK of full-managed networks. The company is responsible for designing and managing secure and reliable network environments for UK mobile operators. What's more, MLL Telcom also works alongside a number of UK public sector organisations, including blue light, government, and health and social care organisations.

The decision to partner with 8x8 will give MLL's clients full access to the X Series of products that 8x8 offers for chat, video, voice, and contact centre functionality. Customers will also have access to intelligent analytics that is excellent for transforming employee and customer experiences. 8x8's solution will give MLL telecom the opportunity to approach larger prospects and upsell to existing customers too.

The New Connection between MLL and 8x8

MLL has been moving through a period of consistent growth recently. The brand was named a supplier on the Crown Commercial Service government framework. This means that through the partnership with 8x8, the X Series will now be available to a huge public sector environment. 8x8 and MLL Telecom are in the perfect position to help public sector groups digitally transform.

The new collaboration, which has been in place for two months, has already generated a host of exciting business opportunities. MLL has developed its link to the Suffolk County Council. The expanded relationship will now include an additional service area with a 200-seat contact centre service. Additionally, MLL telecom has appreciated the hands-on training offered through the sales process. The support team at 8x8 is advising MLL customers on how to use the X Series to their full advantage, so that they can get the best return on their investment.

Director of Products at MLL Telcom, Darren Hogan said that as a principal, the company is very strict when it comes to conducting its supplier partnering strategies. The brand has a complex selection process in place to make sure that it's working with a select group of partners that share its ambition to deliver the best selection of digital solutions for customers.