8x8 has launched a combined unified communications and contact centre as a service solution.
The vendor refers to the offering as Experience Communications as a Service and says it can be used to support all employees in an organisation.
8x8 CEO, Dave Sipes, said: “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise.
“XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly”
8x8 said the solution combines contact centre, voice, team chat, meetings and CPaaS capabilities with an uptime SLA of 99.99 percent.
It comes with a unified administration console for system-wide monitoring and analytics. It also integrates with 50 third-party apps, including Microsoft.
