Leading provider of cloud collaboration, meeting, phone, and contact centre solutions, 8x8 recently announced a new project with the Gettel Automotive Group. Gettel ranked as 68th on the top 100 automotive dealership groups, selected 8x8 to help them move around 1,000 employees from a fragmented cloud communication solution, into the recently announced X Series for UC. The X Series promises to offer intelligence and engagement solutions into the workplace environment.
According to the Director of Information Technology for the Gettel brand, Erinn Siemer, customer satisfaction, and high performance are at the core of the company's priorities. As the automotive company began to grow, they felt that they needed to invest in a cloud communications strategy that caters to the need of employees and customers alike. With the support of 8x8, Gettel believes that they'll have the benefit of an effective partner for UC, with proven track record for enhancing customer and employee engagement.
Repairing a Fragmented Cloud Strategy
The Gettel Automotive Group currently owns 17 dealerships across Florida, including Chevrolet, BMW, Dodge, Jeep, Hyundai, Mitsubishi, Porsche, Nissan, Volkswagen, and Toyota. The previous cloud provider responsible for supporting the company's communication strategy was unable to give the brand the support and reliability they needed. As the business began to expand, Gettel believed that they needed better, more accurate reporting, stronger communication strategies, and enhanced reliability.
Following an in-depth evaluation of some of the leading cloud communication services available on the market today, Gettel chose to access 8x8 to help them achieve their goals of reliable global cloud communications, optimised customer support, and superior voice quality. According to Siemer, the organisation was particularly impressed by the possibilities of the X Series, which comes with analytics solutions to boost the brand's call reporting and recording functions.
