NewsUC&C2 Dec 2020 · 4 min read

8x8 Voice for Microsoft Teams is Gaining Popularity

Leading integrated cloud communications solution provider, 8x8, recently announced exciting news.

Leading integrated cloud communications solution provider, 8x8, recently announced exciting news. The adoption of 8x8 Voice for Microsoft Teams is on the rise. This offering delivers easy-to-use and enterprise-class systems for global telephony through direct routing. The Microsoft Teams experience remains unchanged for end-users in this environment.

As usage of Microsoft Teams continues to grow around the world, with around 115M daily active users now online, enterprises are recognising the need for a strategic integration with global voice to support work-from-anywhere teams. According to Principal Analyst and Founder of TalkingPointz, Dave Michels, the deep integration that 8x8 has built with Microsoft Teams is essential. 8x8 Voice for Teams delivers a useful enhancement for a pure Microsoft Teams offering.

End users on Microsoft Teams get the crucial voice services they need, with a more seamless experience than you’d expect with cloud-bot solutions. Dave Michels even says that 8x8 Voice outshines the native Microsoft UCaaS offer in many ways, including through better global availability, reliability, and analytics.

Increasing Momentum for 8x8 Voice for Microsoft Teams

8x8 is celebrating increased momentum for its Teams solution for Microsoft Teams. The company has added hundreds of new customers, alongside tens of thousands of seats across various countries in North America, Asia-Pacific, and Europe over the last quarter. 8x8 has also signed a number of valuable customers, such as a UK local district council with 120,000 residence, and one of the largest private-held distributors of board and paper printing and packaging industries, Case Paper.

Other new customers include AmerCareRoyal, a US supplier of disposable products in food, sanitation, and janitorial, and Orix Australia, a leading fleet management, leasing, and rental company. 8x8 also recently deployed 8x8 Voice for Microsoft Teams at the MSC (Mediterranean shipping company) – a leader in logistics and transportation worldwide. Plus, there’s a new strategic channel partnership in place with Pax8, A leading supplier to the MSP community.

Chief Product Officer for Pax8, Ryan Walsh, said that through a strategic partnership with Microsoft, the company can offer it’s partner ecosystem enablement, education, and support to add on-demand solutions to their Microsoft business.

What Do You Get with 8x8 Voice for Microsoft Teams?

The 8x8 Voice for Microsoft Teams solution provides direct routing functionality that supports Microsoft Teams users in making and receiving calls via PSTN. You can access all the calling features you need through the native Microsoft Teams apps. 8x8’s global infrastructure includes Microsoft-certified SBC solutions across Europe, North America, and Asia Pacific.

With 8x8 Voice for Microsoft Teams, users can completely replace the PSTN in 42 countries, features include:

Extensive call recording, analytics, and reporting, with quality management and speech analytics across all PSTN calls
Native 8x8 Contact Centre support for full collaboration between subject experts and agents through Microsoft Teams
Out-of-the-box integrations with more than 25 applications such as Zendesk, NetSuite, Salesforce, and Dynamics 365 for logging all calls and attaching details or recordings to customer records
Global calling plans across 47 countries with toll-free numbers in over 120 countries and direct inward dial
Enterprise calling features, including call queues, ring groups, voicemail, transfer, cloud call recordings, and hold
Full-featured and centralised user management interfaces for synchronizing users on Microsoft Teams in the 8x8 telephony platform and across the organization
Outbound and inbound calling to/from the PSTN, and to any Microsoft Teams extension

Supporting the New Workforce

[caption id="attachment_8586" align="alignright" width="145"] Dejan Deklich[/caption]

The 8x8 Voice for Microsoft Teams offering supports companies in a new world where collaboration tools are sitting at the heart of business operations. Companies worldwide are adopting Microsoft Teams as a simple and accessible way to manage collaboration in a work-anywhere environment. However, they also understand the value of maintaining access to essential services and business-critical tools. Enterprise applications for productivity, global telephony, and contact centre solutions are still an essential part of the system.

According to the Chief Product Officer at 8x8, Dejan Deklich, leveraging the Open Communications platform from 8x8, specifically, the 8x8 solution for Voice in Microsoft Teams through direct routing, opens new doors for businesses. The functionality ensures that IT leaders in the enterprise can get all the capabilities they need. What’s more, there’s support for seamlessly integrating global voice communications into the Microsoft Teams workflow.

The solution means that companies can enrich essential applications for business operations with native voice calling, unlock new insights, and meet with unique business requirements. Customers and employees can therefore stay more productive from anywhere.

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