In the world of remote and mobile working, video conferencing has grown to be a highly popular solution for many modern companies. However, issues with ease-of-use may be preventing organisations from making the most of these solutions.
According to a recent report by StarLeaf, 90% of respondents say that they face challenges when connecting to video conferencing calls. The research examined responses from over 500 IT decision-makers and business leaders across the US, UK, Germany, and France.
According to the data, 64% of enterprises have begun to see an increase in video conferencing software being used int heir organisation. Although more people have turned to video in the last year, issues with compatibility, reliability, and ease of use are still holding some teams back. Sharing content with other people has also been named as a significant challenge. Only 8% of respondents said they didn't have any issues sharing information.
Problems Pressing "Play" on Video Conferencing
As a leader in video conferencing solutions and app-based messaging, StarLeaf is particularly well-positioned to comment on the changing marketplace. The Chief Technology Officer for the company, William MacDonald, gave his thoughts on the findings when the report was released. MacDonald said that the results highlight some of the significant challenges that businesses are facing when it comes to unlocking the potential of collaboration and video conferencing solutions.
Additionally, StarLeaf's studies align with other research in the market. A report released by the Workforce Institute found that around 52% of UK employees have an easier time using their consumer tech than their workplace technology. This suggests that enterprise video conferencing solutions aren't giving people the experience that they're looking for.
