Workday is turning to research to address the technical challenges that could determine whether AI agents can scale reliably across the enterprise, with a new research team that is focused on areas including agent memory, multi-agent collaboration, governance, and trust

Google has won a bankruptcy auction for a chunk of defunct Spirit Airlines' internal data, including 500 million Microsoft Teams chats. The deal puts a price on enterprise collaboration history and raises fresh governance questions for anyone running Teams inside a regulated business

A federal judge has allowed core privacy claims against Otter.ai to proceed, rejecting its bid to dismiss allegations that it recorded and retained conversations without consent. Wiretap, California privacy and Illinois biometric claims survive; CFAA and other claims were dismissed

Zoom reports Q2 FY27 on 25 August, with guidance pointing to slower growth than Q1, as Cisco's Webex business and RingCentral have both outpaced it. AI Companion usage is surging, but revenue hasn't caught up, and a new APAC hire focused on CX and SMB growth suggests where Zoom thinks the fix lies

GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.

Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing

Plus One Robotics CEO Erik Nieves explains what humanoid robots must deliver for enterprise adoption, from dexterity to security.

Cornerstone’s latest research finds HR and IT leaders recognise the need for closer coordination on AI, but a lack of joint planning is leaving employees unprepared for technological change