AI Laptops: Useful Upgrade or Expensive AI Washing?
New laptops increasingly carry AI branding, but businesses may not need new hardware to use AI tools. Egiss’ Ole Bülow explains the difference between AI-ready devices and machines able to run AI locally – and why IT leaders should look beyond the label
Christopher Carey · 26 Oct 2026
This Week: Meeting Owls, Smart Screens and AI Glasses
Owl Labs has launched the Meeting Owl 5, a re-engineered centre-of-table video device for hybrid rooms, while Navori is connecting workplace screens to live data and business systems. EssilorLuxottica’s latest results also point to growing demand for AI glasses
Christopher Carey · 23 Oct 2026
This Week: AI Spend, Private Data and Service Agents
Freshworks plans to extend Freshservice into software and AI-spend governance through its acquisition of Torii, while Lumen and Snowflake are targeting private connections between data and AI workloads. USU has also launched an IT service-management platform built around governed AI agents
Christopher Carey · 20 Oct 2026
How Autonomous Should Workplace Technology Really Be?
As smart rooms, connected devices and AI-driven management platforms take on more workplace decisions, where should organisations draw the line? In this interview, Cisco UK & Ireland CTO Rob Lay examines automation’s value – and why privacy, accountability and human oversight still matter
Christopher Carey · 19 Oct 2026
This Week: Apple Puts AI at the Heart of Shared Spaces
Apple has unveiled HomeView, a $299 shared display that combines Siri AI, video calling and environmental controls, while Integrated Research has launched a tool to help IT spot device and call issues before employees do. Logitech is also taking its collaboration portfolio into government workplaces
Christopher Carey · 16 Oct 2026
Gammaverse 2026: The Channel Shift Beyond Legacy Revenue
Gamma used its flagship partner event, Gammaverse 2026, to announce a Sky Business Wholesale partnership for FibreXchange and a 100,000-user Webex milestone. The wider message for partners was that growth will depend on tailored support, practical technology choices and trusted relationships
Christopher Carey · 15 Oct 2026
Untethered: Yealink's MP Portfolio Frees the Desk Phone
As Microsoft Teams Phone adoption grows, frontline workers in reception, healthcare, retail and manufacturing still need dedicated handsets. Yealink's MP55 E2 and MP66W deliver natively certified, wireless-ready devices built for shared spaces—not just knowledge workers' desks
Christopher Carey · 14 Oct 2026
Why AI Can Pass Technical Checks but Still Fail Customers
AI systems can remain online, meet performance targets and still give customers incomplete answers or fail to complete a task. Lokesh Vijay Kumar, AI Engineering Lead at GEICO, explains why IT teams need to track customer outcomes and trace incidents across every dependency
Christopher Carey · 13 Oct 2026
Is Humanoid Robotics Hype Outrunning Workplace Reality?
Unitree’s volatile IPO has fuelled questions about whether enthusiasm for humanoid robotics is outpacing commercial progress. Brendan Ahern of KraneShares explains what China’s momentum means for enterprise automation, and what must improve before robots can scale in the workplace.
Christopher Carey · 12 Oct 2026
This Week: Cisco's AI Workplace Push Meets New Devices
Cisco has brought AI agents, room devices and workplace data together at WebexOne, while Microsoft and HP have launched new systems designed for local AI. This week's updates show how workplace technology is becoming more capable, but also more complex for IT teams to manage.
Christopher Carey · 9 Oct 2026
Why Fibre Choice Is Becoming More Complex for Partners
As connectivity options multiply, partners need choice without added complexity. Gamma’s FibreXchange brings availability, pricing and provider options into one portal, helping partners assess the right service for each customer and support longer-term relationships
Christopher Carey · 8 Oct 2026
This Week: ServiceNow Automates, Atlassian Patches
ServiceNow has launched Flow, an AI-native service desk for Slack and Teams, while Atlassian has issued an urgent patch for a critical flaw affecting Jira Service Management and other Data Center products. Vi Business has expanded its managed SD-WAN offer with Cisco Meraki
Christopher Carey · 6 Oct 2026
Can Snap’s SPECS Move Enterprise AR Beyond the Demo?
Snap’s SPECS glasses put hands-free, spatial computing at the centre of the workplace. But their $2,195 price, conspicuous design and dependence on enterprise infrastructure raise a harder question: can the device move beyond demonstrations to everyday use?
Christopher Carey · 5 Oct 2026
Logitech, Samsung and HP Refresh Hybrid Work Devices
Logitech has launched a managed hybrid-work headset, Samsung is preparing Gemini-powered AI glasses and HP has unveiled new AI-ready laptops for consumers and SMBs. Together, the announcements show how workplace devices are becoming lighter, smarter and easier for IT to support
Christopher Carey · 2 Oct 2026
Connectivity Is More Than a Commodity for Partners
Connectivity underpins the cloud, communications and security services businesses rely on every day. Yet it is still too often bought as a commodity. Gamma’s Tom Chedham explains why partners should lead with customer outcomes, resilience and long-term value instead
Christopher Carey · 1 Oct 2026
Can AI Run Your Network Without Taking Control Away?
Network-as-a-service provider Zayo says agentic networking can help teams investigate incidents, correlate network data and streamline operations. But its approach keeps people in charge of network changes as enterprises weigh automation’s benefits against security, integration and governance risks
Christopher Carey · 29 Sept 2026
Cloud Voice Can Go Wrong Long Before the First Call
Cloud voice transformation can create new operational and compliance risks when governance is treated as an afterthought. Enterprises need to understand number management, regulation, provider responsibilities and fraud protection before services are rolled out at scale.
Christopher Carey · 29 Sept 2026
Magic Leap's Reset Exposes Enterprise XR Market Limits
Magic Leap’s new COO, Scott Carden, speaks to UC Today about the company’s move away from making AR headsets, its new role supplying waveguides for AI glasses, and whether enterprise demand and lower-cost devices can create a sustainable market for immersive technology
Christopher Carey · 28 Sept 2026
Meta Connect Puts Workplace XR Adoption to the Test
Meta’s new VR Glasses and AI-glasses updates led a week in which Google brought enterprise management to XR devices, Vuzix expanded its frontline smart-glasses channel, and the XR Association set out lessons for scaling immersive learning beyond pilot programmes
Christopher Carey · 25 Sept 2026
What Channel Partners Need to Know Before Gammaverse ’26
Ahead of Gammaverse 2026, Christopher Carey talks to Will Morey, Managing Director of Gamma Business Channel, about why legacy thinking is a bigger risk to partners than legacy revenue, where AI and CX offer near-term value, and what real vendor support looks like.
Christopher Carey · 25 Sept 2026
From Features to Lifecycle Trust: Securing UC Hardware
Certifications and encryption checkboxes don't answer the real question: can a vendor be trusted to manage security across a product's full lifecycle? Yealink's S.A.F.E.R. framework embeds security into every stage, from first design decision to eventual decommissioning
Christopher Carey · 23 Sept 2026
AI Is Testing Whether Enterprise Networks Can Deliver
Riverbed, Nokia and Lumen have each introduced new approaches to network operations and connectivity. Their announcements reflect an enterprise challenge: AI workloads demand more visibility, automation and capacity, while teams still need control over how networks perform
Christopher Carey · 23 Sept 2026
The Cloud Voice Migration Trap Most IT Teams Still Miss
Choosing a cloud voice platform is often the easiest part of modernisation. The harder part is understanding legacy estates, user needs, infrastructure, local requirements and resilience before a business can create an operating environment that works at scale
Christopher Carey · 22 Sept 2026
Can Meta’s Project Phoenix Make Mixed Reality More Wearable?
Meta is set to unveil Project Phoenix at Connect this week, with its next mixed-reality headset expected to introduce a lighter design and separate computing hardware. Chad Gerber explains why comfort, hand tracking and practical use cases will be critical
Christopher Carey · 21 Sept 2026
Round Up: Snap’s Workplace XR Move Before Meta Connect
Snap has announced enterprise partnerships for SPECS, bringing AI guidance, remote expertise and workflow tools to its AR glasses. With Meta Connect set for next week, the latest XR news highlights the race to make smart glasses practical for frontline workers.
Christopher Carey · 18 Sept 2026
Why Legacy Thinking Is a Bigger Risk for Channel Partners
SME customers increasingly want technology partners to solve business problems, not simply supply products. Will Morey, Managing Director of Gamma Business Channel, explains why listening, timing and practical delivery matter more than chasing the latest technology trend
Christopher Carey · 18 Sept 2026
Why Network Redundancy Does Not Always Prevent Outages
Greg LaBrie of WEI explains why secondary connections may not activate when a primary route degrades, leaving users offline despite built-in redundancy. He outlines the monitoring, documentation and failover practices needed to restore services faster
Christopher Carey · 17 Sept 2026
One Size Doesn't Fit All: The Case for Role-Based Headsets
Desk-based callers, open-office professionals, and hybrid workers face fundamentally different communication challenges. With voice now driving AI tools across the workplace, a one-size-fits-all approach to headsets is starting to cost organizations more than they realise.
Christopher Carey · 16 Sept 2026
Why Cloud Voice Migration Is About More Than Choosing a Platform
Moving business voice to the cloud is not simply a platform decision. In this UC Today interview, Christopher Carey speaks with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, about the practical realities enterprises face when modernising communications.
Christopher Carey · 15 Sept 2026
What Apple’s Big Launch Means for Immersive Workplace Tech
Apple’s latest launch reinforced its consumer-first strategy, but offered few clear signals for workplace XR. M7 Innovations CEO Matt Maher explains what the new iPhone, AirPods and Apple Watch reveal about Apple’s AI plans, privacy concerns and immersive computing ambitions
Christopher Carey · 15 Sept 2026
Round Up: Workplace XR’s Push Beyond the Pilot Stage
Snap is strengthening its enterprise strategy for SPECS, HTC is adding privacy controls to AI glasses, and NVIDIA is using VR and digital twins to train factory robots. But ENGAGE XR’s planned liquidation shows that workplace XR vendors must still turn promising deployments into durable businesses
Christopher Carey · 11 Sept 2026
Round Up: Service Management and Connectivity's AI Shift
The latest service management and connectivity news shows how Equinix, Cisco, XVOLV and Xurrent are using AI to reshape network operations, incident response and accountability, as enterprises demand greater control, observability and proof of performance
Christopher Carey · 9 Sept 2026
The $130 Million Problem That Is Hiding in Your Calendar
Bad meetings aren't just a workplace irritation – they're a quantifiable financial liability. New research from Jabra puts a precise number on the problem for the first time, drawing on more than 2,300 knowledge workers across seven markets, and it's a figure that IT leaders can no longer ignore.
Christopher Carey · 8 Sept 2026
Otter.ai Privacy Case Tests AI Meeting Data Ambitions
Following the Otter.ai privacy ruling, Proto Hologram Chief Legal Officer Tate Hilmoe explains why organisations should adopt clearer consent, non-recording defaults and tighter safeguards for retention, voice data and AI model training in meeting tools
Christopher Carey · 7 Sept 2026
Why Connectivity Can No Longer Be Treated as a Commodity
Connectivity is often treated as a commodity. But when it fails, businesses can lose access to the cloud applications, communications tools and services they rely on every day. Gamma's Tom Chedham explains why partners can no longer afford to compete on price alone
Christopher Carey · 7 Sept 2026
Workers Losing 20 Days to AI Troubleshooting, Report Finds
BambooHR research finds employees spend 42 percent of their AI time troubleshooting errors and refining prompts, compared with 35 percent on productive work. With 63 percent of organisations increasing AI budgets, the findings raise new questions about enterprise deployment ROI.
Christopher Carey · 3 Sept 2026
The Workforce Communication Crisis Needs a Hybrid Answer
A Mitel study of 2,000 workers and IT leaders reveals staff struggling with disconnected communication tools are fuelling widespread use of unauthorised apps and AI, despite mounting security, compliance and productivity risks for employers and IT teams alike
Christopher Carey · 2 Sept 2026
Meta Strengthens Smart Glasses Recording Safeguards
Meta is rolling out a second update in less than two months to stop users bypassing the smart glasses’ recording light. The patch halts recording when the capture LED is covered, but follows earlier fixes as the company faces scrutiny over whether bystanders get meaningful notice
Christopher Carey · 1 Sept 2026
How Humanoid Robots Can Become Enterprise Rogue Insiders
Humanoid robots could expand the enterprise attack surface by moving through sensitive sites while collecting sensor data and connecting to cloud services. Security leaders must secure their networks, data flows, update mechanisms and AI-model dependencies before deployment
Christopher Carey · 31 Aug 2026
HP Q3 Earnings: Poly Moves Into Workplace Platform
HP’s PC shipments fell 16 percent in the third quarter, even as revenue rose. As costs build, the company is widening its workplace technology strategy, bringing Poly Lens and meeting-room device management into its Workforce Experience Platform for IT teams
Christopher Carey · 27 Aug 2026
Mitel Research: Workers Are Drowning in Communication Tools
A Mitel study of 2,000 workers and IT leaders finds employees are struggling with disconnected communication tools, driving widespread use of unauthorised apps and AI despite mounting security, compliance and productivity risks facing organisations today
Christopher Carey · 26 Aug 2026
Google Takes Gemini Enterprise to Law Firms With New AI
Google Cloud has launched Gemini Enterprise for Legal, a new AI platform designed to help law firms automate legal workflows, connect securely to their existing systems and manage governance, as it intensifies its push into the growing enterprise legal technology market
Christopher Carey · 26 Aug 2026
UK Weighs New Curbs on Employee Surveillance Tools
The UK is consulting on stronger safeguards for workplace monitoring technology, from keystroke logging and screen capture to AI-driven decisions. As employee surveillance becomes more common, the debate is shifting from productivity gains to privacy, transparency and worker voice
Christopher Carey · 26 Aug 2026
Can Virtual Simulation Ease Healthcare Training Bottlenecks?
Virtual simulation could help healthcare educators expand training capacity through repeatable, data-informed practice. Jason Coley of Maria College explains how VR, XR and AI can support confidence and assessment, while hands-on skills and clinical experience remain essential.
Christopher Carey · 26 Aug 2026
RayNeo Smart Glasses: Can Camera-Free AI Win at Work?
RayNeo’s camera-free iO Smart Glasses bring transcription, translation and AI-generated action items to a lightweight wearable, aiming to make hands-free workplace support more discreet – while raising new concerns around ambient audio capture and data governance
Christopher Carey · 25 Aug 2026
Mitel's State of Workforce Communication Report Unpacked
A global survey of 2,000 IT leaders and employees reveals a stark disconnect between what organisations invest in and what workers actually experience on the ground. In this video, Mitel's CMO Eric Hanson unpacks the key findings and what they mean for the future of workforce communication
Christopher Carey · 25 Aug 2026
Apple Cuts Vision Pro Jobs as It Doubles Down on AI
Apple is cutting more than 200 roles across Siri, Vision Pro and AI software teams, as it shifts resources towards a rebuilt assistant, new devices and a more targeted spatial-computing strategy, including a reduced focus on gaming and immersive video
Christopher Carey · 24 Aug 2026
Wispr Raises $280M to Expand Voice AI Beyond Dictation
Wispr has raised $280 million in Series B funding at a $2 billion valuation as it expands from AI dictation into meeting intelligence and enterprise workflows. The company also previewed Canto, a proprietary speech model designed to improve accuracy in difficult audio conditions
Christopher Carey · 20 Aug 2026
Otter.ai Fails to Dismiss Core Privacy Claims in U.S. Court
A federal judge has allowed core privacy claims against Otter.ai to proceed, rejecting its bid to dismiss allegations that it recorded and retained conversations without consent. Wiretap, California privacy and Illinois biometric claims survive; CFAA and other claims were dismissed
Christopher Carey · 18 Aug 2026
The Humanoid Robot Reality Check: What Enterprise AI Needs to Deliver
Plus One Robotics CEO Erik Nieves explains what humanoid robots must deliver for enterprise adoption, from dexterity to security.
Christopher Carey · 13 Aug 2026
Oracle Turns AI Agents Loose on Talent Management Tasks
Oracle has launched new AI agents for talent management, aiming to automate skills tracking and workforce planning tasks.
Christopher Carey · 13 Aug 2026
Do Smart Glasses Need Tougher Privacy Safeguards?
Jakub Zientala explains why smart glasses need stronger privacy safeguards, with manufacturers – not bans – central to the solution.
Christopher Carey · 12 Aug 2026
Google Gemini Reaches One Billion Monthly Users as AI Assistant Race Accelerates
Google Gemini has surpassed one billion monthly users as Google expands voice, visual AI and task automation features.
Christopher Carey · 12 Aug 2026
UK Pub Chain Clarifies Smart Glasses ‘Ban’ Reports
Wetherspoon has clarified that Meta smart glasses are not banned in its pubs, but says existing rules against covert filming apply.
Christopher Carey · 11 Aug 2026
VITURE Pro 2 Targets Portable Productivity with Lighter AR Display Glasses
VITURE Pro 2 AR glasses offer a lighter design, sharper optics and a private virtual display for hybrid workers using compatible USB-C devices.
Christopher Carey · 10 Aug 2026
Bending Spoons’ $2.25bn Airtable Deal Puts AI Workflows in Focus
Bending Spoons will acquire Airtable in a deal implying a $2.25bn equity value, putting the no-code platform’s AI workflow strategy in focus.
Christopher Carey · 7 Aug 2026
Apple Vision Pro Linked to 19% Faster Eye Surgery, Study Finds
Surgeons using Apple Vision Pro in a UC San Diego study completed eye procedures 19% faster than a conventional-monitor group
Christopher Carey · 6 Aug 2026
Meta Glasses Face Growing Privacy Scrutiny Across Europe
Meta Glasses face growing privacy scrutiny across Europe as German officials discuss restrictions and regulators examine recording safeguards.
Christopher Carey · 5 Aug 2026
OpenAI/Hugging Face Aftermath: What It Means for AI Agent Security
The OpenAI Hugging Face incident has exposed new AI agent security risks. Ray Eitel-Porter explains the safeguards organisations need.
Christopher Carey · 5 Aug 2026
The Channel Firms Keep Ignoring: Why Voice Is Compliance's Last Frontier
For years, voice occupied an uncomfortable position in communications compliance. Everyone knew the risk was there.
Christopher Carey · 4 Aug 2026