Advanced analytics can mean the difference between exceptional productivity and disengaged employees for today's rapidly evolving teams. As the transition to hybrid work has accelerated in recent years, companies have found themselves searching for better ways to track important details about their staff’s engagement levels and wellbeing without being seen as “Big Brother” entities.
Microsoft Teams, one of the top tools for collaboration in the modern world and a leader in the Gartner Magic Quadrant for UCaaS, has its unique approach to Advanced Analytics for business leaders, with a reporting section within the Teams admin centre.
Today, we’re going to look at how you can access advanced analytics in Teams, as well as the third-party tools and Microsoft Teams apps you can use for further insights.
Microsoft Reports for Advanced Analytics
Microsoft Teams’ analytics and reporting centre are available within the Teams admin environment. The ecosystem provides access to various reports designed by Microsoft to help you understand how users in your business are using Teams. You can learn how many users communicate through channel-based chat and what devices staff use to connect to Teams.
You’ll need to be a global administrator in Microsoft 365 or Office 365 or a Teams service admin to access the reports. If you have one of these roles assigned to you, visit the Microsoft Teams admin centre, and click on Analytics & Reports. Under the “View Reports” segment, you’ll be able to see insights like:
- Teams usage report: Active users, active channels, messages, and privacy settings. You can also check on the number of guests in a team
- Teams user activity report: Messages posted by a user in a chat, last activity date of a user, meetings audio, video, and screen sharing time, and the number of meetings a user participated in within a specific period
- Teams device reports: How many people use Teams on different devices
- Teams live event usage report: Details like total views, event status, presenter, organiser, producer, recording setting, and more
- Teams PSTN reports: There are various reports here, covering everything from PSTN blocked users to minute pools and total minutes used, calling plans, and how many people make calls in your business. You can also check your usage report about your Direct Routing service if you’re using one with Teams
- Teams information protection license report: Total number of change notification events for each user, which apps listen to org-wide events, and which users have licenses to push their messages via change notifications
Microsoft’s reports and analytics are organised so you can look at cross-team analytics, or individual team analytics, with specific date ranges for each report. For instance, you can determine how many active users you had in your “Sales” team over the last thirty days.
You can also narrow your analytics down even further, looking at the details behind specific channels, such as how many posts have been published on that channel and how many apps are connected to it.
Microsoft Teams Apps for Analytics
On its own, Microsoft offers a great selection of reports to help you understand a little more about how people are using the app. However, it’s worth noting that you can always get deeper insights about your team in specific areas by using third-party apps from AppSource.
Some of the top Microsoft Teams apps include:
- Qubie
Qubie is a tool designed to improve work efficiencies and team collaboration through real-time feedback. The app integrates with Microsoft Teams to help collect information and feedback about what’s working for them in their current workplace environment. Part of this app that makes it compelling is how easy it is to use.
