Recording has always been a valuable feature in the communication landscape. Required by businesses for a range of different reasons, from compliance to process improvements, recording offers essential access to information. As the need for recording solutions continues to expand, vendors like Microsoft have begun engaging with various recording companies to provide integrations available throughout 2020.
Similarly, Cisco recently purchased the Voicea brand, aiming to use the company’s powerful transcription service to bring the benefits of text to voice communications. AGAT Software, one of the market leaders in the delivery of security and compliance solutions for UC and collaboration services, has begun to deliver its own offering in this market. The AGAT flagship product, SphereShield, now works with Microsoft Teams to offer exceptional recording solutions, without the need for a third-party recording service. The SphereShield offering will also soon be available for Cisco Webex Meetings and Zoom.
I spoke with CEO for AGAT Software, Yoav Crombie, to find out more.
Tell us About the New Solution
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Yoav Crombie[/caption]
SphereShield is AGAT’s solution for security, compliance and functionality within the communication and collaboration environment. According to Yoav, the idea for this new solution came from a number of things. First, customers were discussing the need for a new and improved recording solution to serve their compliance and information management needs.
Additionally, at Microsoft Ignite, AGAT Software realised that Microsoft is now working with 6 different vendors on some kind of integration for call recording. “While the need for call recording has been around for a long time, we have mainly focused on files, messaging, and communication in general. However, Microsoft Ignite showed us just how valuable this opportunity could be.”
AGAT believes that it can offer something that’s very efficient and cost-effective to its customers. “It’s easy for us to deliver this recording service, because we already have the building blocks in place. We have the Graph API and Proxy capabilities.” What’s more, call recording is becoming increasingly more valuable as the functionality continues to improve.
Tell Us About What You’ve Done with SphereShield
SphereShield, AGAT Software’s leading solution for compliance and security, will now offer a cost-effective solution that integrates with the Microsoft Stream server.
“The solution has several layers, addressing the needs of the current marketplace”
One of the main issues that people have with Microsoft Teams recording, is that you can’t share the recorded conversations externally. If you have recorded a meeting with external users, you can’t send that recording to the meeting participants. SphereShield will overcome that issue by creating a shareable link for the video. Additionally, SphereShield will also be adding video eDiscovery into the service, allowing people to search for the information that they need by parameters like dates, participants, meeting title, and meeting content. The eDiscovery is designed to be used by an end user rather than an admin.
