One of healthcare's most challenging aspects is communication between providers and patients. Outdated and unreliable phone systems have made this a common setback, causing extensive administrative duties. Given the industry's importance, solutions to such a problem are essential.
Online healthcare typically revolves around video consultation, and notable healthcare providers tend to lack IT teams capable of managing complex systems. However, Sangoma and Sphinx Medical Technologies’ new AI-powered service CallMyDoc aims to change that. By automating follow-ups, streamlining appointment scheduling, and integrating with Electronic Health Records (EHRs), the new Patient Relationship Management (PRM) system helps reduce staff burnout while simultaneously improving patient access to care.
With Sangoma’s established reputation in business communications, specializing in hardware, software, and hybrids, and Sphinx Medical Technologies’ AI-based call management background within healthcare, the new system promises to be a game-changer.
How Does it Help?
CallMyDoc connects patients with their doctors’ offices using Interactive Voice Response (IVR), providing instant access to key information and patient records during every call—even beyond business hours. This allows real-time data access, automated prescription refills, and scheduled appointments with accurate AI transcriptions.
The tool hopes to boost operational efficiency and ensure continuous engagement. It also instantly updates patient charts, saving time on follow-ups or information searches.
With 24/7 medical virtual consultation via auto-attendance, multilingual support, and thorough follow-up care, patient-doctor communications will be revolutionized. Patients will have access to healthcare aid at the click of a button at any time of their choosing. Real-time and personalized advice will be key in providing helpful information for recovery, enhancing operational efficiency, and encouraging more engagement between patients and staff.
Integrating CallMyDoc is likely to improve staff productivity and patient retention. It may also offer revenue streams via specialized services within the healthcare industry. Its availability and reliability are well-established, illustrated by its 99.999 percent uptime.
Compared to outdated answering machines, it reduces call time by 10x while still maintaining equal service and call quality. Confident in CallMyDoc’s reliability, Sangoma also offers sophisticated replacements for all telephone systems, custom configurations, and hands-off support to ensure smooth integration amongst its clients, signifying genuine customer care.
“By leveraging CallMyDoc’s 20 million patient call history and integrating Sangoma’s business phone systems, we’re transforming the healthcare communication space,” claims Sangoma’s CEO Charles Salameh.
“I’m excited about this partnership as it highlights Sangoma’s commitment to delivering industry-specific technology solutions, a key pillar of our communications platform strategy.”
As an easily accessible and implementable service, it can benefit all healthcare practices and includes appointment reminders via text and email, reducing no-shows and simplifying rescheduling. This will be pivotal in ensuring patients get the medical attention they need.
