Akixi and TekVizion have partnered to empower service providers with advanced automated testing and analytics.
Akixi, a provider of CX analytics offerings, is collaborating with TekVizion, a comms platform testing and integration specialist, to bolster automated testing capabilities so service providers can access premium data integrity.
Sam Hoffpauir, CTO of Akixi, said:
Our partnership with TekVizion reinforces our commitment to enhancing service provider propositions through cutting-edge real-time analytics and an expanding suite of value-added services. By working closely together with TekVizion, we can drive the evolution of test automation by integrating our advanced, real-time call analytics scenarios with one of the industry’s most powerful testing platforms.”
Through the collaboration with TekVizion's 360 program, Akixi says it gains access to state-of-the-art laboratory environments and specialised expertise. Akixi emphasises that the alliance enables the company to harness extensive testing capabilities and deep experience integrating Microsoft Teams telephony through Operator Connect and Direct Routing.
Akixi adds that the partnership also serves as an additional layer of third-party verification for call data accuracy, assuring that Akixi's service provider partners adhere to the utmost standards of precision in call centre reporting and analytics.
Akixi explains that the initial phase of the partnership will concentrate on aiding service providers in the integration of Akixi's Customer Experience Analytics with Microsoft Teams implementations. The business underlines how critical this step is for call centres utilising Teams that seek to leverage Akixi's cutting-edge bot technology for immediate insights and further reporting functions.
Akixi adds that TekVizion will bolster this endeavour with its specialised knowledge in automation, orchestration, and the intricate interplay of telephony within the UC sphere.
“TekVizion’s mission has always been to ensure flawless performance of service provider contact and communication platforms,” added Kishore Mukkamala, Head of Service Delivery of TekVizion. “Our collaboration with Akixi empowers service providers to deploy and manage advanced, real-time Teams analytics with greater confidence and efficiency, which is critical for success in the rapidly evolving telecoms marketplace.”
