Watch on YouTube UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.
In this session, we discuss the following:
- An overview into what Conversation Analytics is
- How Conversation Analytics analyses recording data
- Why it is a critical tool for influencing success strategies for businesses
- How it can give a better insight into the customer experience
- How Conversation Analytics reduces customer churn
- Increasing productivity in contact centres using Conversation Analytics
If you're looking for more information on this topic, visit CallCabinet.
