Anywhere365 is expanding its portfolio of CX capabilities through its acquisition of Tendfor.
Anywhere365, an AI-driven customer experience solution provider and virtual contact centre for Microsoft Teams, has confirmed its acquisition of Tendfor, a provider of premium cloud comms capabilities for mid-market and large businesses.
The terms of the transaction have not been disclosed, and the acquisition is subject to regulatory approvals.
"The whole Tendfor team and I are proud to join one of the largest forces within the Microsoft communications ecosystem," said Emil Emling, Founder and CEO of Tendfor.
We look forward to further leveraging the three drivers of growth in customer service: adoption of Microsoft and other hyperscale cloud communications; the growth of AI to augment and automate customer service through Agent Assist and autonomous Agents; and the ongoing move to digital, distributed, and hybrid work. We look forward to becoming part of the Anywhere365 family and continuing to delight our customers and partners."
Anywhere365 says it aims to enable brands to deliver exceptional customer experiences by bolstering engagement, fostering efficient workforce collaboration, providing AI-driven insights, and crafting a comprehensive omnichannel service experience. The company leverages the power of Teams, Azure Communication Services, and the broader Microsoft ecosystem, alongside major integrations with platforms like SAP, Salesforce, and ServiceNow.
Additionally, Anywhere365’s Copilot-ready Deepdesk Agent Assist, powered by Azure OpenAI, intends to help agents reduce call handling times and improve customer satisfaction.
