Now more than ever, businesses around the world need their contact centres to be in top shape to properly manage their customer interactions. Therefore, having access to an advanced, comprehensive, and intuitive contact centre solution is key.
The Anywhere365 contact centre solution and Dialogue Management capabilities, offered by Fuse 2 as a Premier Partner, are guaranteed to cater to a business's core communication needs. With Anywhere365 being the very first cloud contact centre to be officially certified by Microsoft, along with Fuse 2's very own in-house Direct Routing as a Service capability and a host of other CCaaS features, the company aspires to revolutionize the way businesses communicate.
Here's how.
Direct Routing as a Service
For anyone who is not extremely well-versed in telephony – i.e., most people – the lengths one must go to in order to be able to use Microsoft Teams as a phone system would be a major headache.
"To allow Microsoft Teams to breakout to the PSTN, you need to either have on-premises SBCs, Direct Routing or Microsoft Calling Plans. Those are often options that require partnering with third-party providers and are generally challenging to manage," explains Jodie Penk, Marketing Executive at Fuse 2.
Finding one's way in this telephony maze can be a handful, which is exactly why Fuse 2 make sure to provide their very own Direct Routing as a Service along with the contact centre offering.
"We provide both the Direct Routing from our own core network, and we offer the Anywhere365 solution as a Premier Partner, with incredible feedback and recognition from the Anywhere365 senior management," Penk says.
This effectively means that Fuse 2 are able to go the extra mile and offer additional functionality and benefits around the Anywhere365 solution that go beyond just the traditional contact centre features.
"First and foremost, we allow our customers to easily use Teams as their business phone system and provide them full in-house support to do this smoothly," Penk notes.
"Additionally, we can offer dynamic CLI/DDI presentation according to the recipient's country, port the customers' numbers or provide them with new numbers from our own network globally, and cover minutes usage with call bundles and competitive international call rates."
