AudioCodes has announced that its Voca Conversational Interaction Center (CIC) now supports Microsoft Teams Phone extensibility.
"We're immensely excited and proud to continue leading the Microsoft Teams CCaaS area with Voca CIC's newly announced support for Teams Phone extensibility,"
Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes, said.
Announced at Enterprise Connect, this new capability powered by Azure Communications Services offers a seamless connection between CCaaS and Teams.
Why AudioCodes is Enhancing Teams Integration
Many organizations currently struggle with disjointed communication systems between their contact centers and internal teams. Companies have implemented various solutions to bridge these gaps but often face challenges with complex integrations and reliability issues.
Teams Phone extensibility is seen as a solution that can address these integration challenges by offering standardized provisioning and enhanced reliability. Now, thanks to this integration, organizations using AudioCodes' Voca CIC can achieve more seamless integration with Teams Phone's core communication infrastructure and simplified provisioning and management.
"Enabling CCaaS capabilities in Voca CIC on top of Teams Phone extensibility simplifies deployment for customers and represents a major leap in how organizations can use Teams Phone for their customer engagement needs,"
Albert Kooiman, Senior Director, Microsoft Teams Partner Engineering and Customer Experiences, said.
It also allows them to leverage AI capabilities from the AI-first Voca Conversational Interaction Center. The solution provides intelligent routing, real-time call insights, and advanced analytics as built-in features, now delivered under standardized Microsoft practices. Additionally, it offers enterprise-grade reliability with 99.999% uptime tied to Teams Phone.
