Why AI Is Turning Tech Stack Blindspots into a Business Risk
Enterprise technology sprawl is making it harder to trace data across systems, while AI agents add new layers of complexity and accountability, leaving companies under growing pressure to map critical processes, strengthen oversight, and establish the visibility needed for explainability
Kristian McCann · 4h
How to Deploy the Foundation for Global CX
With a shared technology foundation in place, businesses need to understand how to connect regional carriers and contact center platforms, bring performance data together and establish consistent service standards to deliver a unified customer experience across markets
Kristian McCann · 2 Nov 2026
What Technology Is Needed to Deliver Global CX?
Kristian McCann speaks with Rachell McConkie, Contact Center Product Owner at CallTower, about how IT and CX leaders can expand customer operations across borders while maintaining connected systems, consistent service standards and a unified data foundation
Kristian McCann · 26 Oct 2026
AI Agent Risks, Exchange Issues and a Shifting Cyber Market
Microsoft is warning that autonomous AI agents could create insider threats, while October Windows updates are disrupting some Exchange Server environments and US cybersecurity job postings are falling despite sharp growth in demand for specialist AI security roles, highlighting the operational and
Kristian McCann · 23 Oct 2026
Should Companies Use AI to Cut Jobs or Build Capacity?
As businesses look to AI to reduce costs amid economic uncertainty, workforce reductions are becoming a more prominent part of the debate, but research suggests the technology’s impact remains uneven, leaving leaders with a choice between using productivity gains to cut headcount or reinvesting them
Kristian McCann · 21 Oct 2026
Why the Office Is an Increasing Cybersecurity Risk
Hybrid work is blurring the boundaries between physical security and cybersecurity, creating new vulnerabilities for businesses and increasing the need for joined-up access controls, clearer accountability and reliable evidence to meet evolving security and compliance demands
Kristian McCann · 20 Oct 2026
You're Ready to Go Global, But Is Your Customer Experience?
Expanding into new markets can expose weaknesses in CX technology, from fragmented reporting and inconsistent service levels to sprawling platforms and local voice providers, leaving global businesses struggling to maintain visibility, resolve issues and deliver consistency across regions.
Kristian McCann · 19 Oct 2026
Microsoft’s Record Patch, Meta Breach and OpenAI’s Cyber Bid
AI-related cyber issues have taken a back seat this week as Microsoft patches a record 1,413 vulnerabilities, Meta discloses a GitHub breach exposing personal data, and OpenAI reportedly explores an acquisition to strengthen its cybersecurity capabilities
Kristian McCann · 16 Oct 2026
Amazon’s Fire and Rehire: Can Boomerang Hiring Really Work?
With Amazon recruiting back some of the 30,000 people it let go and Gartner expecting 30% of workers replaced by AI to be rehired at higher cost, companies need to weigh what the next round of cuts will cost, from lost skills to damaged trust, before approving it
Kristian McCann · 14 Oct 2026
The Threat Sharing Problem Cybersecurity Has Never Solved
As AI lets attackers move faster and hit more targets, defenders still trade intelligence through PDFs, emails and proprietary formats, so the Dutch government's adoption of STIX 2.1 raises the question of whether governments should push open standards across the wider market?
Kristian McCann · 13 Oct 2026
Cyber in Review: Meddling Agents, Breaches and Critical Flaw
AI agents may be grabbing the headlines, but this week’s cyber developments show security teams still face familiar threats, from a critical Atlassian flaw and email compromises to rising business email compromise activity, highlighting the breadth of today’s security challenges
Kristian McCann · 9 Oct 2026
Why Rising Workforce Wellbeing Costs Aren’t Paying Off
Employers are spending more on workplace wellbeing while absence and mental health challenges continue to rise, raising questions about whether traditional benefits are addressing problems early enough and whether businesses need to rethink how support is delivered, measured and accessed
Kristian McCann · 7 Oct 2026
Why AI Is Exposing the Limits of Annual Cyber Reviews
As AI accelerates both the way businesses introduce technology and the way attackers exploit weaknesses, annual compliance assessments can quickly become outdated, leaving security teams with evidence that no longer reflects the live risk organizations face
Kristian McCann · 6 Oct 2026
A Week in Cyber: RSA Rocked, AI Attacks, AISI Denied Access
New research exposes a previously unknown weakness in some older RSA systems, while an AI-assisted OpenAI security test and reported limits on UK model access show how rapidly cybersecurity, frontier AI and government oversight are becoming intertwined
Kristian McCann · 2 Oct 2026
Quantum is Coming: Here's What Networking Needs to Keep Up
Quantum systems could unlock new enterprise capabilities, but only if disparate machines can exchange information without compromising it, putting networking and interoperability at the heart of the industry’s path from research breakthrough to practical business value
Kristian McCann · 30 Sept 2026
How Can Companies Tame the Chaos Hybrid Work Created?
Hybrid work is making office demand harder to predict as businesses balance real-estate costs with the need to make in-person work more effective, putting greater pressure on companies to understand how employees use their workplaces and make property decisions based on evidence rather than assumpti
Kristian McCann · 29 Sept 2026
Cyber Roundup: Cut-Price AI, Intel Gaps, Expanded Monitoring
Anthropic makes its flagship model cheaper as Australia investigates an alleged agent breach; EU states are still failing to share cyber intelligence at speed, while Dubai and Microsoft move government security towards continuous monitoring across government agencies
Kristian McCann · 26 Sept 2026
You WILL Soon Have a Security Breach, So How Do You Prepare?
AI is accelerating both the scale and speed of cyber threats, and security agencies are warning that this is shrinking response windows to the point that organizations must start planning for breaches as a certainty rather than a mere possibility that may happen
Kristian McCann · 24 Sept 2026
AI Is Coming for Management, but Could the Savings Backfire?
As AI absorbs reporting, coordination and routine decision support, businesses are reassessing expensive management layers, but the bigger opportunity is to redesign managers as coaches, interpreters and accountable leaders for hybrid human-agent teams rather than simply remove them
Kristian McCann · 23 Sept 2026
Why MFA Is Not Enough Against a New Wave of Identity Attacks
As attackers shift from stealing passwords to hijacking trusted sessions, organisations can no longer treat multi-factor authentication as a finished security project, making identity controls, detection and rapid containment central to protecting money, data and operational continuity
Kristian McCann · 22 Sept 2026
Cyber Round Up: AI Risks Get Real, Agents Take On More
This week’s cybersecurity developments show how quickly the technology is moving from experimentation into higher-risk applications, while organizations are also embedding AI deeper into security operations and adding stronger controls around autonomous actions
Kristian McCann · 19 Sept 2026
Building a Secure Roadmap for Deploying and Scaling AI
Scaling contact center AI means more than securing the first deployment, organizations must control access, test guardrails, monitor behavior, and adapt permissions as AI expands across systems, data, and workflows to keep security aligned from deployment through scale
Kristian McCann · 17 Sept 2026
HCM Round Up: AI Investment, Workplace Data and Pay Rules
This week’s developments show how the impact of AI is extending beyond tech investment, with Salesforce backing HiBob’s workforce data strategy, Accenture highlighting the shift toward skills, California targeting emotion-recognition tools and a UK pay ruling testing the limits of workplace pay
Kristian McCann · 16 Sept 2026
The HR Mistakes That Can Derail International Expansion
Global expansion can expose businesses to legal, operational and cultural risks before an HR function is prepared to manage them, making it essential to understand the right employment models, infrastructure and processes for scaling successfully across borders
Kristian McCann · 14 Sept 2026
Cyber Round Up: AI Safety, Agent Risks and Model Security
From OpenAI’s harder-to-monitor Astra rollout to a whistleblower’s warning from inside the AI race, DeepMind’s research into self-policing agents and US claims of Chinese model distillation, this week’s developments show that controlling powerful systems is becoming as important as building them
Kristian McCann · 12 Sept 2026
AI Security: What Contact Center Leaders Need to Get Right
As AI becomes more deeply embedded in contact centers, leaders need to think beyond the risks to what they can do to make sure it is secured, governed, and monitored, from controlling access to customer data and preventing misuse to managing model drift and maintaining accountability
Kristian McCann · 9 Sept 2026
I Interviewed a Deepfake: Lessons From Hiring’s New Threat
Remote hiring has widened access to specialist talent, but it has also created new opportunities for fraudsters using AI-generated identities, forcing businesses to rethink how they verify candidates before granting them access to devices, credentials, and collaboration platforms
Kristian McCann · 8 Sept 2026
Uber’s Layoffs Could Show Where AI Job Cuts Will Hit Hardest
Uber is cutting 3,300 jobs in a move that it says will flatten its organizational structure, but the focus on management and smaller teams could offer an early indication of where AI-driven workforce changes may hit hardest as companies rethink how work is organized
Kristian McCann · 4 Sept 2026
You Want AI in Your Contact Center, But Can You Secure It?
As contact center AI connects to more data and systems, the access that makes it useful can also create new paths for attackers to reach sensitive information, increasing the risk of data exposure as AI becomes more deeply embedded in customer operations
Kristian McCann · 4 Sept 2026
Why AI Agents Need an Incident Plan, Not Just Guardrails
As AI agents move from generating answers to taking autonomous actions across enterprise systems, security teams face a new challenge: guardrails alone cannot prevent every failure, making the ability to detect, contain, investigate and recover from agent incidents increasingly critical
Kristian McCann · 4 Sept 2026
Why the Wrong Exec Hire Can Cost Millions in the AI Era
Kristian McCann speaks with Nada Usina, CEO of NU Advisory Partners, about why the burgeoning of AI has meant traditional skills have changed, and now organizations must look at assessing leaders for curiosity, judgement and learning velocity, not simply past experience
Kristian McCann · 3 Sept 2026
Workday Earnings Show Why It is Focusing on Better AI
Workday’s second-quarter results show AI becoming a more significant part of its growth, with the company reporting strong customer adoption of its agents while investing in research, development and partnerships designed to make enterprise AI more reliable and easier to deploy at scale
Kristian McCann · 2 Sept 2026
OpenAI’s Astra Release Changes More Than AI Capabilities
OpenAI’s Astra has become the first of the company’s models to reach its Critical cybersecurity threshold, highlighting how advances in autonomous cyber capabilities are forcing frontier AI developers to rethink safeguards, access controls and the requirements for releasing increasingly powerful mod
Kristian McCann · 2 Sept 2026
G-P Opens Data to AI With MCP, Expanding HR Workflows
G-P has launched an MCP Server that connects its global workforce data with leading AI tools and enterprise HR platforms, giving businesses a way to bring employment information into existing workflows while laying the groundwork for more automated and context-aware approaches to global workforce ma
Kristian McCann · 27 Aug 2026
Workday Joins NZ Gov't Hub, Boosting Public Sector Reach
Workday has secured a place on New Zealand’s Government Digital Delivery Agency Marketplace, opening another route into public-sector procurement while strengthening its position as a provider of core HR, finance and planning technology for government organizations looking to modernize legacy system
Kristian McCann · 27 Aug 2026
NTT DATA Practices What It Preaches With SAP HR Overhaul
NTT DATA is putting its SAP expertise to the test internally, deploying SuccessFactors, Business Data Cloud, and Joule to overhaul its global HR infrastructure while creating a real-world example of the challenges and opportunities its own customers face when modernizing workforce technology
Kristian McCann · 26 Aug 2026
Anthropic Expands Mythos 5 Access, but Vendors Hold the Keys
Anthropic is expanding access to its Mythos 5 cybersecurity AI through security partners, Claude Security and a new verification program, but is keeping the model behind controlled systems in an approach that could see the security vendors become increasingly important
Kristian McCann · 25 Aug 2026
Why Traditional SBOMs Are No Longer Enough in the AI Age
Kristian McCann speaks with Devashri Datta, Senior Security Architect at NVIDIA and independent researcher, about why AI is exposing new software supply chain risks, how this can hurt operations, and how organizations can rethink governance before those risks become vulnerabilities
Kristian McCann · 25 Aug 2026
Why Businesses Need to Prepare For Quantum Cryptography Now
Kristian McCann speaks with Chris Harris, EMEA Technical Director for Data and Application Security at Thales, about why the quantum threat has shifted from a theoretical concern to a strategic priority and how organizations can prepare for the new technology
Kristian McCann · 25 Aug 2026
Workday Eyes AI Agent Issues With New Research Team
Workday is turning to research to address the technical challenges that could determine whether AI agents can scale reliably across the enterprise, with a new research team that is focused on areas including agent memory, multi-agent collaboration, governance, and trust
Kristian McCann · 20 Aug 2026
Cornerstone Finds HR and IT Need to Coordinate on AI as Employees Struggle to Prepare for Change
Cornerstone’s latest research finds HR and IT leaders recognise the need for closer coordination on AI, but a lack of joint planning is leaving employees unprepared for technological change
Kristian McCann · 13 Aug 2026
Oracle Mulls More Layoffs to Fund AI Ambitions—Is This the Real AI Job Threat?
Oracle’s reported workforce cuts come as it pours billions into AI infrastructure, raising a new question for workers: Are jobs being lost not only to automation, but to fund the AI race itself?
Kristian McCann · 12 Aug 2026
OpenAI Expands Daybreak With GPT-5.6-Cyber as Autonomous Threats Grow
OpenAI is expanding controlled access to its cyber models as organizations prepare for a new era of increasingly autonomous AI-driven attacks
Kristian McCann · 11 Aug 2026
Cloudflare Q2 Earnings Beat Expectations as AI Growth Meets Workforce Cuts
Cloudflare raised its full-year forecast after a strong Q2, as AI-driven demand accelerates while the company continues to operate with a significantly smaller workforce
Kristian McCann · 10 Aug 2026
Why Talent Decisions Have Become Financial Decisions in the Age of AI
As AI reshapes work, hiring is no longer just an HR responsibility. Draup's Chief Data Officer, Vishnu Shankar, explains why workforce planning has become a financial strategy that reaches the boardroom
Kristian McCann · 10 Aug 2026
Deloitte Acquires One of Canada’s Largest Dayforce Practices: Is Workday Facing a Challenger?
Deloitte’s latest workforce technology investment strengthens Dayforce’s presence in Canada, raising questions about how the expanding ecosystem could reshape competition across the HCM market
Kristian McCann · 7 Aug 2026
Geopolitical Tensions Are Reshaping European Tech Decisions, Study Finds
European businesses are increasingly factoring geopolitical tensions into technology decisions, with many now viewing the loss of access to US technology providers as a risk on par with cyberattacks and ransomware
Kristian McCann · 6 Aug 2026
Why Financial Firms Are Missing the Intelligence Hidden in Every AI Interaction
Financial firms are missing AI interaction data that can improve auditability, analytics and ROI. Smarsh explains why.
Kristian McCann · 6 Aug 2026
Microsoft Scraps Its Internal Feedback Tool Perspectives: Is This the End of Formal Employee Feedback?
Microsoft is retiring Perspectives as it shifts towards real-time performance conversations, raising fresh questions about whether formal feedback platforms still work in the age of AI-generated responses
Kristian McCann · 5 Aug 2026
Could the UK Tighten AI Regulation? Why Vendors Should Watch Closely
The UK could reconsider its light-touch approach to AI regulation following recent safety incidents involving OpenAI and Anthropic, raising questions about the future of AI investment, adoption, and oversight
Kristian McCann · 4 Aug 2026
EU AI Act Enters Enforcement: What CCaaS Leaders Need To Know
New EU AI Act rules require businesses using AI-powered customer experiences to disclose when customers are interacting with technology rather than humans
Kristian McCann · 3 Aug 2026
The Completion Trap: Why Completion Metrics Are Stalling AI Rollouts
Businesses have long relied on course completion rates to measure the success of workplace learning, but that approach is creating a dangerous disconnect between training and real business outcomes
Kristian McCann · 3 Aug 2026
OpenAI, Now Anthropic: Claude Models Attacked Companies in Testing, Raising Trust Questions
Weeks after OpenAI's Hugging Face incident, Anthropic disclosed that three Claude models interacted with real organizations during testing that was supposed to remain isolated
Kristian McCann · 3 Aug 2026
AI to Outpace Cybersecurity Systems in "Months": How Can CISOs Prepare?
Five Eyes says frontier AI could outpace today's cyber defenses within months, and CISOs now face a narrowing window to strengthen security before attackers gain the upper hand
Kristian McCann · 3 Aug 2026
Hidden Prompt Can Make Microsoft Copilot Spread Through Word Docs: What Businesses Should Know
A hidden prompt injection technique can turn Microsoft Copilot Word documents into carriers for malicious instructions, creating new security risks for enterprises using AI assistants
Kristian McCann · 31 Jul 2026
Workday Integrates EarnIn, Broadening Its Appeal to High-Turnover Workforces
Workday has integrated EarnIn's financial wellness tools into its HR platform, potentially strengthening its appeal among employers with large hourly and high-turnover workforces
Kristian McCann · 30 Jul 2026
Why AI Governance Without Interaction Capture Is Just Good Intentions
The debate about whether AI belongs in financial services is over: a 2026 Cambridge University study found 81% are adopting it at some level.
Kristian McCann · 30 Jul 2026
The Hackett Group Study Finds AI Recruiting Platforms Deliver Faster Hiring, Yet Use Remains Fragmented
Organizations using AI recruitment tools are seeing significant efficiency gains, but research suggests many are still early in their journey toward full-scale adoption
Kristian McCann · 29 Jul 2026
Cyber Apocalypse Overblown? Study Shows AI-Found Vulnerabilities Are Rarely Exploited
New research from VulnCheck suggests AI-assisted vulnerability discovery is not yet driving a surge in real-world cyberattacks, challenging fears sparked by frontier models such as Anthropic's Mythos
Kristian McCann · 29 Jul 2026
Microsoft Debuts MAI-Cyber-1-Flash: Are Smaller, Cheaper Models the New AI Cybersecurity Standard?
With MAI-Cyber-1-Flash and an expanded MDASH platform, Microsoft is making the case that affordable AI will be key to scaling cybersecurity operations
Kristian McCann · 28 Jul 2026