Combining your communication tools in a cloud environment is one of the best things a business can do these days. UCaaS, or Unified Communications as a Service, gives companies the freedom to adapt to an ever-changing landscape. With UCaaS, you can upgrade or downgrade your technology to suit your changing customers and your workforce.
Of course, just like any other critical business tool, there’s more than one option out there for your UCaaS stack. As the journey to the cloud continues to accelerate, many of the world’s leading communication vendors now offer a version of their UC technology on the cloud.
So, how do you figure out which solution is better for you?
A good place to start might be by analysing some of the top-rated solutions on the market.
For instance, Avaya and Fuze are two excellent choices for UCaaS.
While Fuze has always had a firm foot in the digital environment, Avaya began its transformation into the cloud more recently. So, which solution is best for you?
Fuze UCaaS Features
Fuze allows business leaders to power every communication in the same environment. For companies in search of world-class audio, meetings, and contact centre solutions, Fuze provides a complete portfolio. The UCaaS offering from Fuze combines all of your communication needs into a fully-supported turnkey solution that’s unique to your brand.
The reliable and secure environment helps companies to grow at their own pace, with regional and global coverage offered at a predictable rate. What’s more, Fuze boosts user adoption with an intuitive user experience from end-to-end. Features include:
- Voice and TDM over PBX
- Unified messaging and text
- Cloud-based VoIP and UC voice
- Video integrations
- Analytics and call reporting
- Global consumer-grade UX
- Collaboration, social, and CEBP
- Customisable access across any device
- Options to localize according to location
- Single adjustable user interface for all connectivity
- Real-time synchronization among all devices
Fuze believes that increasing user adoption in UCaaS requires a consistent consumer-grade experience that suits all businesses and landscapes.
Avaya Office Features
Avaya is one of the best-known communication providers in the world. The company is responsible for more than 100 million UC lines, and hundreds of thousands of customers around the world. The Avaya Cloud Office is the UCaaS solution from this leading technology expert. It features everything that companies need to stay productive and efficient in the digital environment. This includes access to calling, video, and more.
Avaya also gives today’s businesses the freedom to expand the functionality of their Office experience with various add-ons. The Avaya Cloud Office package can come with international numbers, toll-free or local numbers, desktop phones, conference phones, and so much more. Features include:
- A complete cloud solution that’s managed for you
- Extensive calling security and privacy
- Cloud-based phone system with HD voice quality
- Instant messaging, and chat
- Video conferencing and collaboration
- Mobile access on smartphones and other devices
- Unlimited faxes on virtually every plan
- Quick and easy provisioning around the world
- Reporting and analytics
- Access to various leading hardware options
For greater peace of mind and flexibility, Avaya also ensures that today’s companies don’t need to make any commitment to sign up for UCaaS. The pay-as-you-go package means that you can cancel or adjust your services at any time.
Fuze vs Avaya: User Experience
User experience is probably the most crucial consideration for any company considering a new technology. Fuze and Avaya are both committed to giving users the flexible and convenient experience that they’re looking for in the cloud.
