We understand that choosing between an on-premises, cloud or hybrid unified communications platform can be an experience equally as confusing as it is frustrating, but it doesn’t have to be.
To help our readers differentiate between the available options and decide which path is most suitable for their business, we have written a brief overview of what each IP Office solution offers and what benefits they can bring.
On-premises Avaya IP Office
For some businesses whose reputations rely on their ability to successfully maintain the privacy of their clients’ data (i.e. financial institutions or GP’s offices), security is a huge priority and ensuring they retain full control over all business information is of crucial importance.
[caption id="attachment_3699" align="aligncenter" width="654"]
Avaya IP Office Phone System[/caption]
With an on-site UC platform, businesses are able to benefit from many of the features that improve both internal and external communications such as IM, video and voice calling and conference calling without having to deploy any of their private information into third party sites.
Avaya IP Office Cloud
On the other end of the spectrum, however, for businesses wishing to rapidly improve their communications, enhance staff mobility and flexibility, cut costs and aid collaboration, Avaya IP Office Cloud provides an all in one solution.
By allowing companies to deploy all of their services and infrastructure into the cloud with services such as IaaS, they are able to minimise maintenance costs and increase their scalability by hosting their information in state-of-the-art data centres that can be accessed from any location and on any device over the Internet.
Moreover, with 90% of companies expected to compete almost entirely on the basis of customer experience within the next two years, IP Office Cloud provides businesses and contact centres with the tools they need to engage with customers more efficiently and provide a greater UC experience that ensures customer expectations are consistently met.
Avaya IP Office Hybrid Cloud
However, full cloud deployment is not always an ideal choice for businesses looking to embark on their digital transformation (DX) and quite often a gradual transition into the cloud is recommended to guarantee both present and future successes.
