Over the past few years Avaya's undergone a lot of transformation. The company's since dipped its toes deeper into the SaaS pool, and today, Avaya boasts successful UCaaS and CCaaS offerings. Avaya used to be popular among legacy communication users, so it's had to play catch up in the cloud space during that timeframe.
This year, Avaya launched Avaya Cloud Office, a public UCaaS offering in the U.S., later telling me the software solution would soon make its way to the U.K., in June 2020. The solution's sales and support in the U.S., handled by master agents Avant, Intelisys, Jenne, Synnex, and Telarus, which Avaya says to-date has over 1,700 agents trained to sell ACO, along with the entire RingCentral sales force.
"We're building more momentum with the launch of Avaya Cloud Office in Australia, Canada, and the U.K. later this quarter, which is indicative of how we plan to continue moving at cloud speed"
Today we face a significant number of global challenges, one of the most pressing - the novel Coronavirus. Yet the UC&C vendor's established itself as a player in the newfound space in time it finds itself. For unified communications and collaboration tool developers, contact center solutions developers, and the entire remote workforce, COVID-19's had inverse impacts, with many reporting some of the busiest days of their careers.
Tools like the ones Avaya develops have experienced extensive upticks in usage during COVID-19. Over a two-month period, a company spokesperson told me, Avaya hosted over two million remote workers around the globe, adding - it's experienced 'Demonstrable and continues growth in the cloud.'
Avaya also expanded its client roster, scoring 1,200 new customers. I'm told, the results Avaya delivered during its first-two quarters were driven by its plan to address the growing demand for digital consumption models, cloud telephony, and collaboration tools.
