Balto has launched a cloud-based embeddable application that can be added directly to an organisation's existing UCaaS platform without needing a separate desktop application.
Traditionally, Balto was a standalone app that allowed contact centre agents to utilise real-time guidance to prevent missed sales opportunities, compliance mistakes, and negative customer experiences.
The app automatically runs when a call begins, and as it exists in an organisation's UCaaS system, users do not have to adjust the windows on their screen.
Marc Bernstein, Balto CEO, said: "We are continually ahead of the market with improvements to the agent experience, removing technical barriers, and reducing time to value for our customers.
"The new embeddable Balto is the perfect example of just that. We are now a part of the single access point for the critical tools that agents need to perform best at their jobs."
According to Balto, the new app-free version creates seamless, hands-off integration to minimise technical interference for IT teams and user workflows.
Due to the embeddable version being cloud-based, IT teams at organisations no longer have to push application updates resulting in reduced security risks for businesses.
