Microsoft has announced that Barclays Bank will make Microsoft Teams the preferred collaboration platform for its employees globally.
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The British universal bank has entered into multi-year agreements with Microsoft, which represents one of the biggest Teams deployments in the financial sector. Over 120,000 employees and service partners around the world will have access to Teams, which Microsoft believes will improve their connectivity. Teams will also be replacing a number of point solutions, helping to streamline communications and collaboration at Barclays. Craig Bright, Global Chief Information Officer at Barclays, said: “Modern technology is essential to enabling our employees to deliver the highest level of service to our customers in a way that is resilient and sustainable.
“Microsoft Teams gives us an end-to-end collaboration platform that helps us connect our colleagues and enhance our business capabilities.”
In order to ensure employees are effectively connected across its business, Barclays and Microsoft have worked together to deploy Teams across the company. As part of the integration partnership, Microsoft Purview was employed to improve search, retrieval and data retention for the bank. According to Microsoft, Barclays was “intent on delivering a robust Teams experience” to offer its employees a collaboration solution which allows its teams to work together in a dynamic and modern way. Microsoft Teams was integrated within months, and it has reportedly had an instant effect. Collaboration and communication between teams have been greatly improved, while the bank’s email traffic has been significantly reduced. Rajesh Jha, executive vice president, Experiences & Devices, Microsoft, said: “Over the past two years, digital collaboration has become central to how work gets done. "Barclays is leading the way for the financial services industry globally, by giving its employees modern communication and collaboration tools that enable them to connect without friction.” Barclays describes itself as a universal bank which is “diversified by business, by different types of customer and client, and geography”. Within Barclays’s banking operations are consumer banking and global transaction services, plus corporate and investment banking.
