The world is still facing the shockwaves of the COVID-19 epidemic.
Businesses of all sizes have been forced to evolve and adapt, changing to suit a marketplace that operates almost exclusively online. The virtual world has never been more active.
As human beings try to stay connected in a host of new environments, the collaboration and communication space has never been more critical.
This week, we’re looking at the latest updates you need to be aware of in everything from Microsoft Teams to the latest contact centre solutions for small businesses.
Let’s dive in.
Cisco Webex vs Microsoft Teams vs. Zoom
Meeting room tools from Microsoft Teams to Cisco Webex have gained a lot of steam in recent months. As businesses strive to provide their employees with efficient and productive environments that they can use to work from home, leaders are left asking themselves which tools will deliver the best results.
Rob Scott from UC Today met with Graham Walsh of Crestron, Jonathan George from Adoptt, and Tom Arbuthnot from Modality Systems to discuss the major differences between team collaboration tools in the current landscape. Check out the panel discussion here for their thoughts on everything from usability and accessibility, to the unique features of the video and collaboration offerings on the market today.
Microsoft Teams Hits 44 Million Daily Active Users
Speaking of the growing demand for collaboration tools, Microsoft Teams, perhaps the most popular business collaboration service around, increased its user count to 44 million daily active users this week. When you consider the number of people that have been forced to start working from home as a result of the COVID-19 outbreak, it’s easy to see why Microsoft Teams is gaining so much steam.
In just seven days, Microsoft’s Teams collaboration application gained an additional 12 million users, all logging on in an attempt to remain productive from a distance. On top of that, Microsoft is also rolling out a selection of new features, just in time for it’s latest customers.
The Top Contact Centre Options for SMBs
As businesses move more aggressively towards the cloud, it’s time to think not just about your internal communication strategies, but your external stack too. How are you going to make sure that you can continue to deliver the immersive contact centre experiences that your customers expect? Is now the time to unlock the feature-rich capabilities of a CCaaS cloud solution?
