Zoom Suffers Major Global Meetings Outage, Has Now Recovered, Also Names Kimberly Storin CMO to Lead Branding For Its AI Collaboration Platform
Zoom experienced a major global outage on Wednesday affecting a substantial chunk of its user base.
From around 2:45pm EST/7:45pm BST, Zoom’s service status page indicated “partial outages” affecting its flagship Zoom Meetings service and the ability to access Zoom’s website.
Zoom has since shed light on what transpired, posted on its status page in the past incidents section.
Zoom’s statement reads:
Resolved – On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain.”
“Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.”
During the outage, some users encountered an “Unable to Connect” error when attempting to join meetings, while others were unable to log in altogether. Compounding the disruption, the Zoom website was completely inaccessible, displaying a 502 Bad Gateway error.
In other Zoom news, the business has appointed Kimberly Storin as its new Chief Marketing Officer to oversee the branding and communications of the AI-powered all-in-one collaboration platform.
At Zoom, Storin will lead the company’s brand, communications, product marketing, enterprise marketing, and regional marketing functions. She takes over from Janine Pelosi, who departed Zoom in 2023 to become CEO of video collaboration company Neat.
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