This week was a hot one for both the news and the weather!
The hottest news came from the M&A space, with Zoom snapping up cloud contact centre specialist Five9 in a deal valued at $14.7bn, as well as ZoomInfo acquiring Chorus.ai. We also rounded up the biggest announcements from last week’s Microsoft Inspire partner event.
Zoom Eyes up Contact Centre Space
The videoconferencing giant announced its intentions to buy contact centre specialist Five9 for a cool $14.7bn.
After experiencing one of the most impressive growth stories in the modern era of communications by amassing over 300 million users on its meetings platform, its sights are clearly focused on the contact centre space.
Like Zoom, Five9’s software is highly scalable and delivers a comprehensive suite of applications that allows management and optimisation of customer interactions across many different channels.
Eric S. Yuan, Chief Executive Officer and Founder of Zoom, stated:
“Enterprises communicate with their customers primarily through the contact centre, and we believe this acquisition creates a leading customer engagement platform that will help redefine how companies of all sizes connect with their customers. We are thrilled to join forces with the Five9 team, and I look forward to welcoming them to the Zoom family”
The Biggest News from Microsoft Inspire
The tech titan’s made a host of announcements at last week’s annual Inspire event. Along with the news that it was integrating Teams with Dynamics 365, it also revealed that it was bringing Windows to the cloud, as well as new enhancements to employee experience platform Viva, including the arrival of Viva Partner Integrations, with a host of content providers to choose from, including Qualtrics, Workday, and many others.
The vendor also revealed that Microsoft 365 Lighthouse is now entering preview to provide managed service providers with a central location for security management. There are templates to help with securing data and devices and tools to help partners quickly identify and respond to threats, like device compliance alerts and anomalous sign-in.
ZoomInfo Acquires Chorus.ai
SaaS provider ZoomInfo acquired Conversation Intelligence specialist Chorus.ai for an undisclosed sum.
