Spike has introduced email and team chat as part of its ‘Spike for Teams’ solution, which promises to revolutionise unified communications and collaboration experiences for small to medium-sized businesses.
The fully hosted email and team chat service can be utilised by internal teams and external, non-Spike users, such as partners, clients, and vendors.
Founded in 2018, Spike is a start-up enterprise based in Israel with the backing of leading investors, including Zoom, WIX, Capital, NFX, and more, which have funded around $30 million for the email software application.
Dvir Ben-Aroya, CEO of Spike, said: "Spike has been recognized as the world’s leading conversational email app on the market with more than 1 million active users globally.
“Now, we're taking our vision of modern and unified communication and collaboration to the next level by launching an integrated email and messaging service for businesses.”
A Problem-Solving Solution
Recent research by Grammarly has shown that fragmented communications platforms can result in increased confusion and silos, and lower productivity, with an average cost to businesses of $12,506.
A report by the software company Qatalog has revealed that employees lose as much as five hours per week searching for information within their various apps.
Two further research reports uncovered that, even though employees have multiple communications services available to them, email remains the most popular option, in spite of some of the negative sentiment that has grown up around it.
Spike for Teams seeks to provide a resolution to these issues by combining conversational email, messaging, video conferencing, AI-assisted services, project management, and collaborative document management into a unified platform.
Ben-Aroya continuted: “Spike for Teams enables support teams to deliver rapid, precise responses using customizable message templates.
“It allows agencies to deliver top-tier service to their clients through various channels—email, chat, voice, and video.
“Startups can keep everyone on the same page using private groups and public channels.
“As the only communication and collaboration platform built on the technology that powers email, Spike for Teams has a unique edge over platforms that often require everyone to be on the same platform for effective communication.”
By bringing these disparate entities together, businesses will benefit from a streamlined user experience, as well as simplified, and even reduced, billing.
