BSB Points to Support and Customer Ownership as Key to UCaaS Success

BSB says UCaaS success depends on support and customer ownership as it moves beyond Mitel to Intermedia. Published on UC Today.

UC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia.

The conversation covers the following points:

Why BSB looked beyond their current Mitel partnership to Intermedia
What makes a successful UCaaS migration?
Why is customer ownership important to BSB and the customer base?
Is there a danger too much of the channel is handing customer ownership over to vendors?

If you're looking for more information on this topic, visit Intermedia.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…

Read nextordered by techtelligence · every pick explained

GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?

GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.

Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing

Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead