Amazon has launched Chime SDK call analytics that will make it easier for developers to glean insights from voice communications.
The tools are designed to make it easier for developers to build apps that provide insights around real-time transcription, call categorization, post-call summary, speaker search, and tone-based sentiment.
Amazon said the features will reduce the deployment time of machine learning-based analytics from several months to a few days.
Amazon said: “The insights and call recordings can be used across a variety of use cases such as wealth management, mortgage advisory, financial trading, collections, and remote troubleshooting of products.
“Customers can use the launched feature to improve customer experience, increase productivity of experts such as wealth management advisors, and reduce compliance costs.
“For example, banks can use Amazon Chime SDK call analytics to record and transcribe trader conversations for compliance purposes, generate real-time transcription, and perform speaker attribution using the speaker search feature.”
The new features of the Amazon Chime SDK include:
Real-time audio and video: The SDK allows developers to build applications that can send and receive real-time audio and video. This can be used for a variety of purposes, such as video conferencing, voice calling, and messaging
