CallCabinet has completed its integration of Zoom’s portfolio through the addition of the Zoom Contact Center.
Organisations using Zoom Contact Center can now leverage CallCabinet’s reporting and analytics capabilities and advanced features that record conversations and capture rich call metadata. These include Zoom Call ID, Queue Name, Flow Name, Consumer Display Name, and Agent Skill.
Moreover, businesses can consolidate their recording and analytics solutions into CallCabinet’s all-in-one deployment and management offering, removing the need for multiple independent service providers.
Ron Romanchik, Chief Strategy Officer at CallCabinet, commented on the integration: “Recording and analysing across Zoom’s platforms have never been easier.
“With a consistent UX and single-pane-of-glass views for the metrics that matter most, CallCabinet gives companies the ability to record and analyze across all of Zoom’s UC platforms with the click of a button.”
Recording permissions allow companies to choose what and how they want to record all different levels within the company.
There are also controls to stop and start recording to enhance the accuracy of data capture.
With CallCabinet’s assurance automation tools and automated PCI DSS redaction, contact centres will be able to use their conversation data to boost productivity and growth.
The company believes that many enterprises currently find themselves reacting to new technologies they are deploying rather than being empowered by them.
Equally, however, organisations are increasingly aware of the potential of AI to improve their ability to compete.
By deploying CallCabinet’s recording and analytics solution, Zoom customers will not need to use legacy solutions with multiple recording devices and systems or incur unnecessary costs associated with them.
CallCabinet attributes its “continuous innovation” to maintaining its “pioneering technology” in an age where technology is needed to achieve business success.
