CallTower has partnered with Tollring on its Analytics 365 solution designed specifically for Microsoft Teams to "revolutionise" call data insights.
- CallTower Continues EMEA Expansion With Major Leadership Hires
- CallTower Boosts Worker Mobility With Microsoft Teams Mobile Dialler
- Tollring Unveils Analytics 365 AI Recording for Microsoft Teams
As a result, Analytics 365 can help organisations to improve customer engagement and team performance while also growing revenue.
CallTower describes itself as a “global leader in delivering unified communication, contact centre, and collaboration solutions”, with Microsoft Teams, Webex by Cisco, and Zoom offerings included. Meanwhile, Tollring provides UC analytics, call recording, and fraud management solutions.
In a related press release, CallTower outlines some of the benefits of implementing Analytics 365: “Incorporating Analytics 365 Call Analytics into an organisation’s communication strategy can significantly increase sales and drive customer satisfaction levels.
“By understanding call queues and unreturned or missed call metrics, users can highlight missed revenue opportunities and drive improvements in customer experience.
“This integrated Microsoft Teams application is purpose-built to help organisations of all sizes manage customer-facing teams and build lasting customer relationships.
CallTower added:
By monitoring call activity, staffing levels and performance, organisations can use intuitive dashboard views and create wallboards to improve performance and meet customer expectations.”
Analytics 365: Key Features
The central features of Analytics 365 include real-time data insights that offer critical analytics on company communications.
Performance can be tracked in order to enhance staff productivity, skills, and efficiency.
Wallboards can be tailored to keep a tab on call queues and ensure service level targets are meeting business goals and needs.
