8x8 XCaaS and 8x8 Voice for Microsoft Teams have been deployed by Cape Air to improve cloud communications between employees and boost customer engagement.
According to 8x8, Cape Air needed reliable communications capabilities and call quality to meet their customers' requirements as the business expanded.
By deploying 8x8 XCaaS, Cape Air employees now have access to an integrated cloud contact centre, voice, team chat, video meetings, and SMS capability, all within the single solution.
Hunter Middleton, Chief Product Officer at 8x8, said: "We strive to provide our customers with products and services that improve work processes to provide employees and customers with truly exceptional experiences.
"Cape Air is an incredible company, and their experience with 8x8 XCaaS with 8x8 Voice for Microsoft Teams perfectly demonstrates our dedication to providing best-in-class products that not only meets our customer's needs but surpasses their expectations."
Cape Air serves 38 cities across the United States of America and the Caribbean, with staff coordinating more than 400 flights per day.
Due to this, Cape Air needed the smooth deployment of 8x8 to get users up and running on the system quickly and easily.
The analytic capabilities provided by 8x8 also allowed the airline to recognise where improvements could be made and measure the results of the changes.
Thomas Rocharz, Director of Contact Centers and Reservations at Cape Air, commented: "Providing a seamless, quality customer experience is incredibly important, and we understand that ensuring employees have the right tools and resources is crucial to making that happen.
"As our company grows, 8x8 is providing everything our employees need, right at their fingertips.
"The airline industry requires flexibility, especially when it comes to compliance and regulatory issues, and we know that 8x8 will enable us to adapt to those needs and changes quickly and painlessly."
