Mavenir and Crexendo are now in a strategic and technological partnership, in which they are sharing their respective CCaaS and UCaaS solutions.
Crexendo is integrating Mavenir's Contact Centre as a Service (CCaaS), which includes omnichannel customer engagement, automation and chatbots. Mavenir is implementing Crexendo's Unified Communications as a Service (UCaaS).
Crexendo will offer CCaaS to its service providers, while Mavenir will have a mobile-optimized UCaaS solution for its mobile network partners. Both solutions can be re-branded by service providers.
Steven G. Mihaylo, Chairman & Chief Executive Officer for Crexendo, said:
"This is a major milestone for us. We merged with NetSapiens being convinced that we could monetize their award-winning solutions in an effective manner that would provide substantial shareholder value. That Mavenir shares our view in the benefits of our solutions and will now be offering them to their customers is confirmation of our belief."
"Mavenir is the ideal partner to help meet Crexendo's objectives and long-term growth initiatives as a leading choice for channel partners and service providers, increasing the number of opportunities to profit from the UCaaS, CCaaS and business messaging market expansion."
Crexendo already had a basic CCaaS offering, but Mavenir has provided a much more robust solution.
According to NetSapiens (which was acquired by Crexendo last year), Mavenir will receive an industry-leading, mobile-friendly, cost-effective, and easy to deploy UCaaS solution, which will improve employee productivity and customer engagement.
