Communication is the key to running an effective business. When your communication strategy suffers, your entire company begins to crumble. Many business leaders recognised this during the last couple of years when pandemic challenges turned the workplace upside down.
UCaaS is one of the most flexible solutions for business continuity in an unpredictable world. It offers companies the technology they need to stay connected in any environment. With UCaaS, brands can continue to leverage all the benefits of excellent communication, no matter what happens in their landscape. That’s why experts predict that around 70% of all businesses will be using UCaaS by 2023.
The question is if you’re ready to join the vast number of companies making the transition into the cloud this year, how do you choose the right vendor? Here are some things to look at when assessing your options.
An Extensive Feature Set
A comprehensive set of UCaaS features is essential if you want to stay ahead of the competition in today’s complex digital environment. UCaaS technology is constantly evolving to help teams become more efficient and productive. To remain on the cutting edge, make sure you look for a vendor committed to frequently updating their available feature set.
Think about the kind of features your teams need right now to make them as productive as possible, from back-end video conferencing tools to recording and data management technology. Consider things like mobility for your field-oriented workforce and how you can keep teams on the same platform by integrating as many of the tools they already use as possible.
You might even want to look into specific requirements based on your industry. Some vendors are particularly well-suited to addressing the unique needs of finance, healthcare, or government brands, for instance.
Hybrid Work Support
Part of the comprehensive feature set offered by your UCaaS provider should be dedicated to enabling hybrid work. The majority of teams are working in a new, flexible format, which allows for both in-office and remote employees. Your UCaaS vendor should have all the tools required to ensure that they don’t feel like a second-class citizen no matter where your staff are located.
Robust UCaaS systems bring employees together and give them the same empowering set of features regardless of where they are. The majority of tools can even offer the same consistent experience on various devices, so mobile and desk workers stay on the same page.
Suppose you are implementing a hybrid work strategy. In that case, you may also need to consider additional features for your UCaaS system, like integration with VPN technology or the ability to work seamlessly with a variety of plug-and-play video conferencing devices.
Excellent User Experience
When investing in new technology, customer experience isn’t the only “X” concept worth thinking about. Brands also need to be aware of their experience to their business leaders and end-users. For staff to leverage UCaaS solutions correctly, they need to feel the technology is intuitive and convenient.
Make sure your employees feel comfortable using the tools they have access to in any environment and that they can continue using the hardware they’re already satisfied with where possible. At the same time, ensure your business leaders and IT teams have a convenient environment where they can provide technology and roll updates out with ease.
The easier your technology is to manage and use, the more likely you are to ensure adoption. Don’t forget to look for additional support teams and customer service solutions if you find yourself in need of extra help too. Most UCaaS vendors will ensure they’re on-hand to answer any questions you have about configuring settings for your platform.
