Leading management software and service provider for modern meeting experience, Unify Square recently revealed some exciting research in its latest report., The company partnered with Osterman Research to produce a document about the changing nature of meetings and collaboration in the age of the multi-generational workforce.
The report examines various transformational elements that are impacting the way that people work together today, including the rise of UC and workstream collaboration tools. Interestingly, according to the study, there are significant generational differences in the way that people use these tools to connect and collaborate.
Issues Between End Users and IT
The survey identified various alignment issues between today's end-users and IT admins. For instance, while IT feels that 44% of users are thrilled with the apps, they have access to each day, and 47% are mostly satisfied, the users themselves revealed satisfaction rates of 51% and 34% respectively.
Unify Square's study also found that end users rely on different sets of apps than the official tools deployed by IT teams. 54% reported using unapproved apps in total, while 83% of IT decision-makers believe that their employees are using sanctioned tech.
Of the generations most likely to ignore the guidelines set by IT teams, millennials ranked the highest. Millennials were 1.5 times more likely to use unsanctioned apps to communicate and collaborate than other generations. 28% of millennials in total said they use unapproved apps between 2 and 4 times per week. Another 71% claimed to use unsanctioned apps a few times a year.
This is compared to only 45% of Gen X employees using unsanctioned app through the year, and 41% of baby boomers taking the same approach.
What Do End-Users Really Want?
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Scott Gode[/caption]
