Collaboration Intelligence Key to Success of Hybrid Working

As vaccines continue to roll out and a return to “normal” is on the horizon, the plans for more employees working from home more often will be tested. 

On the face of it, the economics would indicate an easy decision for businesses. Less reliance on an office means a lower expense paid for maintenance, security and utilities, boosting profitability.  

Sceptics may say a move to hybrid working means employers will not have adequate visibility into employee engagement and collaboration all the time but, with the right investment, Vyopta CEO, Alfredo Ramirez, says the change will improve overall productivity and business performance. 

The Office

“Let’s focus on the office first. At Vyopta, we are anticipating an investment in office space and technology, creating better and safer working conditions for employees and creating spaces that support collaboration between physical and virtual teams, making collaboration intelligence a foundational need as well. 

“Organisations, whether it's the enterprises themselves, their IT groups, or service providers, will need to better understand what's working and what's not, and to ensure the delivery of the best user experience. In order to do that, they need insights into their call quality and technical performance. 

“Businesses also need insights around team engagement, activity or collaboration activity, which is going to be very important going forward for C-level managers or line of business managers to better understand how a virtual team is working or how an intra-team is working to ensure the business moves forward. 

The Home

“On the other hand, there may be some organisations who don’t return to the office at all, in many ways relying more heavily on the analytics that are available to them. By tracking employee activity, businesses can work out how different departments work best. 

This is something that we find C-Level executives are now interested in. They want indicators for best performance in their workforce to guarantee a level of engagement as well as monitor employee wellness.