Everyone has made abrupt adjustments due to the COVID-19 pandemic. Arguably, the healthcare sector has endured the most significant amount of change. Outside of the care administered to those directly impacted by the virus, other people have adjusted how they seek routine care. Sometimes this means taking extra precautions when visiting physicians or even postponing care altogether. The latter approach is unnervingly dangerous considering the amount of life-saving preventative care that is put off due to fear of contracting a virus, about which little is known. As a result, telehealthcare has emerged as a popular remedy for providing quality routine health services. However, with the increase in telehealth providers, there remain questions around security and reliability.
Attention to Detail Adds Peace of Mind
Starleaf has done its part to lead the way in seamless collaboration through intelligently engineered, reliable meeting room systems and a superior meeting and messaging platform. This has translated exceptionally well into healthcare professionals’ ideal platform to care for patients during these socially distant times. Not only is the service very secure, reliability and compliance are also priorities. People can’t afford to have a video conferencing solution that suffers from constant outages, unwanted interruptions, or poor call quality. For example, hospitals have implemented telehealth solutions during the pandemic, including helping sick children or elderly patients speak to their families while in isolation.
“We’re HIPAA certified,” says North America Marketing Director Andrea VanSeveren. “And ready to enter into Business Associate Agreements (BAA) with organizations looking to achieve or maintain their HIPAA compliance. Patient records are governed by the HIPAA regulations, which ensure patient confidentiality and are a mandatory requirement. Some providers will interpret these requirements in their own way, but StarLeaf is in fact certified by the regulatory body. And while other providers offer HIPAA solutions, we’ve gone a step further to integrate ISO/IEC 27001 security.”
The ISO/IEC 27001 certification validates StarLeaf’s best-practices for information security management with a platform that delivers industry-leading secure and reliable video conferencing. That unparalleled level of service translates to 99.999% uptime which only StarLeaf can guarantee. Additionally, StarLeaf offers customers data jurisdiction, allowing them to store data in any one of their worldwide data centers. StarLeaf’s VP North America, Mike McCarthy, explains, “We are currently working on a partnership to develop a Starleaf co-branded tablet to provide HIPAA compliant hardware and meetings platform to patients.”
The Human Impact of Inclusive UC
The impact of an efficient UC solution extends beyond standard medical evaluations. One of the largest affected areas is long-term care
facilities, such as nursing homes or children’s hospitals. Children’s hospitals are especially vulnerable since many of their resources are dedicated to pediatric cancer research and treatment. This means that hospitals need a solution that is interoperable with other solutions on the market. McCarthy explains:
“It’s really important that patients can securely join a video meeting from whatever platform they are using. StarLeaf, Microsoft Teams, Skype for Business, Zoom, Google Meet, Webex are all popular platforms, and it‘s essential that you can make calls between them without issues”
Thankfully, with StarLeaf’s integration of HIPAA regulations, they are positioned as the ideal healthcare solution. Although Starleaf serves multiple verticals, it’s great to see how a secure, reliable, and intelligently executed meeting platform can adapt to a rapidly changing world.
