Microsoft Teams is among the most popular tools for UCaaS in the modern market
Since its initial release worldwide in 2017, Microsoft Teams has emerged as more than just a replacement for Skype for Business. This ecosystem of communication and collaboration tools is at the heart of the modern workplace. With Teams, companies are connecting hybrid employees, empowering frontline workers, and streamlining the flow of information
By the end of 2020, Microsoft Teams had more than 115 million daily active users. The solution even surpassed other market–leading apps like Zoom, and Slack during the pandemic
To help you better understand the potential of Microsoft Teams, here are some of the stats you need to know
Building a Business Case for Microsoft Teams
Microsoft Teams saw its most significant growth spurt during the 2020 pandemic. According to Aternity, usage growth surpassed Zoom from February to June. Microsoft also released stats demonstrating the success of Teams, which moved from 44 million active users in March 2020, to 115 million by December.
Even before the pandemic, however, Teams was already generating significant attention. Downloads of the Microsoft Teams’ android app grew by 66.9% quarter over quarter in 2019, much faster than Slacks app growth. ZDNet officially declared Teams to be Microsoft’s fastest-growing business app of all time
Building a business case for Teams is easy in a world where digital collaboration is crucial. With Microsoft Teams, companies can combine all productivity, communication, and work management tools in one place. Microsoft even offers options for business telephony, with dedicated calling plans or direct routing
Teams also appeals to companies large and small. Around 91 of the Fortune 100 use Teams. The app also boasts huge customers like Ernst & Young, Accenture, SAP, and Pfizer
Top 10 Facts You Need to Know about Microsoft Teams
Microsoft Teams is a globally accessible UCaaS solution, available in 181 countries and 44 languages. The number of regions and languages available frequently grows. Although the solution started as a basic team collaboration tool, and alternative to Skype for Business, Teams has evolved drastically over the years.
In 2020, Microsoft Teams was recognised as a leader by the Gartner Magic Quadrant for UCaaS. If you’re currently considering Teams for your business, here are some facts to consider:
- Microsoft Teams Meetings are increasing: Microsoft recorded a new metric of 2.7 billion meeting minutes per day in April 2020. This was a 200% increase from only 900 million meeting minutes in March. Source: Microsoft Work Trends
- Education groups are benefitting from Teams, too: In April 2020, Microsoft Teams for Education had over 183,000 tenants across 175 countries. 61% of teachers worldwide said they expect to see an increase in hybrid learning going forward, and 87% planned to use technology like Microsoft Teams. Source: Microsoft Work Trends
- Teams grew drastically in 2020: In 2020, Microsoft adds 95 million users to Teams. The technology grew in popularity by over 894% since the start of the COVID-19 lockdown, compared to 667% growth for Zoom. Source: Aternity
- Microsoft is boasting huge collaboration minutes: Microsoft announced a massive 30 billion collaboration minutes per day in October 2020, including time spent on Microsoft 365 apps like Teams, OneDrive, SharePoint, and more. Source: Microsoft Work Trends
- Teams is helping Microsoft grow: In 2020, Microsoft earned $46.4 billion from its “productivity and business” segment, including Teams. During the first quarter of the fiscal year 2021, the company announced $5.71 billion of operating income from the same segment. Source: Statista
- Teams is achieving sensational growth: Estimates suggest that Microsoft Teams on its own generated around 6.8 billion in revenue during 2020. This accounts for a 700% increase year-over-year. Source: Business of apps
- Teams isn’t just for meetings: Over 500,000 organisations say they rely on Microsoft Teams as their default messaging platform. Source: Business of apps
- People love video on Teams: Microsoft announced in 2020 that people are turning on video with Teams twice as much as they were before remote work began. Video call numbers increased by over 1000% in March. Source: Microsoft Work Trends
- Microsoft Teams has a global presence: In 2020, Microsoft announced significant increases in Team’s usage in Spain, Italy, France, and the Netherlands. The number of users per day in China doubled during the pandemic too. Source: Microsoft Work Trends
- The number of Teams meetings is increasing: Microsoft reported that weekly meeting time has more than doubled for Teams users between February 2020 and February 2021. Source: Microsoft Hybrid work report
Top Statistics to Support your Business Use Case
Microsoft Teams is the number one collaboration and UCaaS app for many companies. More than just an environment for video calls and sharing content, Teams has evolved to offer everything that businesses need to stay connected in the new age of work.
If you need more help proving the value of Teams to your company, these stats could help:
- Microsoft Teams saves money: Teams can potentially offer time savings worth around $6.9 million to companies in the hybrid workforce. Information workers save around four hours a week on Teams thanks to the information sharing and collaborative features, equating to around $14.3 million. Source: Microsoft and Forrester Total Economic Impact study
- Companies are using Teams for telephony: Microsoft Teams offers business telephony alongside meeting and chat. 90% of large enterprises using Microsoft Teams for telephony say that they’ll be using direct routing for PSTN connections. Source: Loopup
- Microsoft Teams helps employees communicate more frequently: During the pandemic, Microsoft saw a 48% increase in Teams chat per person, as well as a 55% increase in meetings and calls per week. There was also an increase of 69% in chats per person after hours. Source: Microsoft Employee Wellbeing survey
- Microsoft Teams improves worker satisfaction: Microsoft’s economic impact study revealed that 88% of employees feel they save time by having their tools located in the same place. Teams also helped to reduce attrition from 11.8% to 11.4% with 20 fewer employees leaving companies. Source: Microsoft and Forrester Total Economic Impact study
- Teams can help with onboarding: The economic study found that the average cost to onboard employees with Teams was reduced by 17%. Source: Microsoft and Forrester Total Economic Impact study
- Microsoft Teams is breaking records worldwide: Over a million companies worldwide use Microsoft Office, with over 650,000 companies using a productivity package that includes Teams. Source: Statista
- Microsoft helps companies go hybrid: Microsoft found that 66% of business leaders are planning for a future of hybrid work. Around 73% of employees in the same study said they wanted continued flexible work options with tools like Teams. Source: Microsoft Hybrid Work Trends Report
- Time in Teams is increasing: People are spending more time in Teams than ever, with the average meeting now 10 minutes longer, and the number of chats increasing by around 45% per week. Source: Microsoft Hybrid Work Trends Report
- Teams is helpful for mobile workers too: Microsoft announced that mobile users of Microsoft increased by 300% between early February and March 2020. Source: Microsoft Remote Work trends report
- Teams supports all kinds of workers: Microsoft economic impact respondents revealed that within 3 years of implementing Teams, companies reported a reduction of about 150 overnight trips. Firstline workers also saved up to 45 minutes a week on collaboration issues. Source: Microsoft and Forrester Total Economic Impact study
