Verint and Microsoft Teams Financial Compliance Solutions

New financial compliance solutions for Microsoft Teams

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Microsoft Teams Verint Call recording
Collaboration

Published: November 27, 2019

Rebekah Carter - Writer

Rebekah Carter

Leading customer engagement company, Verint, recently announced the integration of its Financial Compliance portfolio with the Microsoft Teams solution. The Verint compliance capabilities will work across the Microsoft Teams environment to support employees in regulated environments and help them comply with crucial regulations.

According to the Senior Vice President of Global Channels and alliances for Verint, John Bourne, companies are challenged by the increasing volume and scope of communications. There’s a lot of data that needs to be successfully stored and recorded today. The ability to access the combined features Verint Compliance solutions and Microsoft Teams was originally announced in July. Now, the two companies are ready to showcase the full results of this unique collaboration.

Recording for Microsoft Teams

Collaborative tools like Microsoft Teams are essential for powering better communication at all levels within an organization. However, traditional recording solutions weren’t designed to capture all the communication modes of such a platform, including video meetings, instant messaging, and screen calls. This is a problem for businesses in regulated environments, where compliance rules require the retention of all forms of electronic communications.

The multi-platform recording capabilities from Verint make it possible for companies using Microsoft Teams to comply with government and industry regulatory monitoring requirements. Verint’s solution was one of the first to be certified for use with Microsoft Skype for Business. Currently, it’s one of only a few solutions that can capture and analyse information shared via all communication modes offered by Skype.

Mike Ammerlaan, Director, Office & SharePoint Ecosystem Marketing at Microsoft, said that the company is pleased that Verint has leveraged its success with Skype for Business to deliver the same benefits to the Teams platform. The collaboration will allow customers to meet crucial challenges in the current regulatory environment.

Supporting Business Compliance

Verint’s Financial Compliance offering is currently used by hundreds of businesses in more than 40 countries across multiple industries, relying on Skype for Business to work efficiently. One company, UBS Group AG, has already commented on the new connection between Microsoft Teams and Verint Systems. According to UBS Group AG, the team is excited about the continued collaboration with Verint, Microsoft, and their new partner, Luware AG. As the company’s teams continue to take on more remote workers, a flexible platform for collaboration is essential.

The compliance integration with Microsoft Teams will expand on the broad portfolio already available today for Microsoft IP Co-Sell solutions. Verint’s Workforce Engagement, Financial Compliance, and Voice of the Customer solutions are all co-sell designated.

 

 

Call RecordingFinancial ServicesMicrosoft TeamsSecurity and Compliance
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