Voice, email, SMS, chat, social media – modern enterprise channels of communication are many and varied.
Add to those the smart internal collaboration platforms upon which organisations of all kinds and sizes now depend, and it’s easy to see how the scale and diversity of conversation present huge challenges for those tasked with leveraging its value.
Capturing, storing, analysing, and extracting the rich insight contained within those millions of interactions can help organisations make decisions capable of positively transforming the way they serve their customers and partners.
Of course, providers of the individual platforms and applications upon which those interactions take place often offer up a means of getting at that valuable data. However, bringing it all seamlessly together into one single place - accessed and managed via one single interface - is a game-changing development that enterprises (and their technology service providers) should view as the next essential phase in the evolution of compliance call recording and analytics.
All they need in order to capitalise on the resultant benefits, is a technology partner with the platform that can make it happen.
“Today’s modern enterprise communication environment is mixed and multi-platform. For example, a business may deploy Webex Contact Center in its customer services department, Zoom Meetings and Phone for day-to-day operations, and Microsoft Teams for remote support – automated consolidation of the valuable data present across all of those channels has the power to significantly improve productivity, innovation, and growth,” says Ryan Kahan, CEO at the leading compliant call analytics and call recording company, CallCabinet, whose cutting-edge AI-driven solutions do just that.
It is a new kind of interoperability that hugely enhances the value of communicative data. Indeed, CallCabinet’s compliant and secure recording of all conversations on any platform, from any device, anywhere, represents what it says is the most unified aggregation of conversation data in the world.
In addition, its solution seamlessly migrates recorded data from any legacy or proprietary system as well - for comprehensive all-in-one-place analysis and extraction of insights from every conversation that has ever been stored. No other single platform can do this - Microsoft Teams, Zoom, Webex and RingCentral, for example, can only analyze and query their own data, and have either storage or period limitations when it comes to retention.
