Businesses that are not using Teams don't realise the value that full unified communications can add to their organisation, according to Paul Taylor, Chief Commercial Officer at Voiceflex.
Voiceflex's managed UCaaS platform, 'Voiceflex Flow', can be embedded into Microsoft Teams using no middleware so that it can be fully integrated natively without any extra cost.
The app takes the best parts of Teams and utilises its own voice components to provide a complete unified communications (UC) experience.
During a chat with UC Today, Taylor gave an insight into how the app, coupled with Teams, has helped Voiceflex boost its own internal communications.
He commented: "We've found that the speed in which we can get things done or get questions answered is huge, and I don't think organisations who aren't using a UCaaS application realise that.
"Microsoft Teams is fantastic because of everything that it does, but a UC application will do the same thing.
"The benefit of using the unified platform isn't necessarily for how you deal with your customers; it's more how you communicate with your staff internally.
"If you look back to when mobile phones first came out, that is what it was, a mobile phone.
"Now you look at the time you spend on applications, and voice is in there, but it's only a very small part of that application."
Voiceflex allows businesses to harness UC by offering the core Voiceflex Flow application and then add other applications to it.
Since releasing Voiceflex Flow, the company has added features to make voice communication even more effortless.
