RingCentral has announced a multi-year extension of its decade-long partnership with NiCE as they strengthen their collaboration around RingCentral Contact Center.
Vlad Shmunis, Founder, Chairman and CEO of RingCentral, showed his eagerness for the continuation.
“We’re thrilled to extend our partnership with NiCE and double down on continuing to offer NiCE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers.”
He later added “our customers greatly benefit from the integration of two recognized industry leaders that no other vendors are able to deliver.”
The years-long partnership centers around RingCentral Contact Center being powered by NiCE CXone Mpower AI, which is a strength for channel partners to sell on.
The Imperative Behind Integrated Communications
This renewed agreement builds upon a relationship that has been cultivating integrated AI-powered UCaaS and CCaaS solutions since 2015.
Because of this solution integration, the companies have had over 1,000 joint customers globally across a variety of industries, including healthcare, retail, financial services, and the public sector.
Yet with both companies bringing Gartner-recognized leadership credentials to the table, this renewed partnership represents more than a simple contract renewal.
Industry analysts describe it as a unique value proposition in an increasingly crowded marketplace, not only for integrating two leading solutions but also by assuring customers that innovations, like NiCE's CX platform powered by AI, will continue to fuel RingCentral's solutions. As Scott Russell, CEO of NiCE, said:
"The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernize how they connect, collaborate, and serve their customers."
This announcement to meet businesses is also a key component of the renewed agreement. By signaling to channel partners that the relationship is solid, it gives them and their customers the confidence to keep buying solutions from RingCentral knowing that they will continue getting the best of both worlds by doing so.