NICE has unveiled a new UCaaS solution priced at an eye-catching $5 per user per month.
In a crowded market like UCaaS, it takes a particularly compelling sell or disruptive niche to hit the ground running with a new product, and NICE’s emphasis on affordability, quick implementation, and rapid ROI in the form of its new 1CX solution intends to address exactly that.
Priced at $5 per user per month, 1CX is paired with NICE’s CXone platform and aims to provide an all-in-one cloud comms offering that removes complexity, enhances productivity, and elevates every conversation.
Barry Cooper, President of CX Division at NICE, said:
1CX is the communications solution of the future. By bringing NICE’s leading CCaaS offerings together with UCaaS, we are making communications across an organization effortless and efficient. 1CX is the next generation, professional-grade UCaaS and CCaaS combination that is required for organizations to be able to manage the complexity of the digital era both for customer and internal facing communications.”
1CX is currently operational across the US, with several customers already utilising the service. Plans are in place to expand 1CX to select international markets in the upcoming months.
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More Specifics On NICE 1CX
NICE’s latest innovation offers a contemporary, comprehensive omnichannel cloud PBX and advanced workforce collaboration tools accessible on all devices and channels.
By integrating UCaaS and CCaaS from a single provider, NICE presents a UC solution that reduces costs and equips organisations for future success. This end-to-end solution streamlines communication processes, ensuring efficiency and adaptability in the evolving business landscape.
1CX empowers organisations to connect their workforce seamlessly by providing thorough voice, messaging, and video collaboration services. This includes live chat, SMS/MMS, and audio and video conferencing, all integrated with standard CRM systems.
The all-in-one Telco, UCaaS, and CCaaS platform eliminates the need to switch between screens or download additional applications. 1CX offers a modern, software-based, open standard cloud PBX, integrated softphones and clientless web conferencing. It supports both hard phone and softphone capabilities, allowing for the porting of existing phone numbers or the creation of new ones, streamlining communication across the organisation.
