Customer Experience is top of mind for every business right now. It doesn’t matter how affordable or innovative your services are, customers want more from their interactions with your brand. Ultimately, customers want great experiences.
Our new CX media brand, CX Today, aims to be the most comprehensive guide to the marketplace for readers wanting to discover and progress their CX offering. Essentially, we are your complete guide to customer-focused technology and solutions.
To celebrate the launch of CX Today we are delighted to announce our first virtual event where we will be exploring the biggest trends that are impacting the market today and how brands are addressing customer experience challenges in 2021.
The two-day event takes place on the 17th and 18th of March and will be held on the UC Summit platform. Visitors can expect content delivered from key customer experience technology brands such as Odigo, Avaya and Puzzel as well as gain insight from key retail brands such as Selfridges and Truefit.
Key topics include:
- Top CX Success Factors
- Earning New Customers in 2021
- CX in Hybrid Working Environments
- Hyper-personalisation
- Microsoft Teams Contact Centres
What to expect from CX Today
CX Today has emerged as an independent brand in its own right after the success surrounding the contact centre market content on UC Today. It is now time to deliver a true technology-led publication dedicated to the customer experience market.
Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations.
Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too.
Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like:
