Microservices are widely regarded by many observers as the way forward for software development. Indeed, a recent report by Market Research Future, predicts that the microservices market will grow at a compound average growth rate (CAGR) of 18.6% over the next eight years and be worth $21.67 billion by 2030.
The main growth drivers for microservices architectures are the growing use of different kinds of devices to access applications and services and the increase in home and hybrid working. This is making it critical for software developers to engineer versatility into their solutions – including contact centres – so that they can be easily deployed and updated on any device.
Most legacy applications were built using an older ‘monolithic’ architecture, in which data was accessed via middleware that would sit beneath the business application layer, the functions of which would be made available on devices through a user interface. This type of architecture is quite easy to understand and deploy, but not so great at adapting to change or scaling.
Embracing Microservices
With the arrival of the cloud, a new kind of architecture was needed and for contact centre provider Buzzeasy, recognising that early on has been key to its success. As Viktor Gajodi, CEO, said to UC Today, versatility and flexibility have been built-into Buzzeasy from day one.
“When we started with Buzzeasy we realised that the old type of thinking where applications or solutions were built using a monolithic structure, with all the functionality supposedly included and a new version being released once or twice a year, simply doesn't work in the cloud. Many vendors had contact centre solutions that were built in that legacy and just moving that into the cloud was never going to cut it. Therefore Buzzeasy was designed, built and born in the cloud fully embracing a microservices architecture.”
Further to this, Gajodi and his team realised that by breaking down the components of the application into small services they could then make APIs available that would allow those services to be deployed alongside existing systems. This would enable customers to go on using their legacy applications and extending existing solutions with features from Buzzeasy cloud services.
“Having this kind of architecture made it really simple for us to offer something new without the need of replacing the full legacy contact centre. We could actually expand or add functionality to systems that a customer had already invested in.”
