Dialpad, the San Francisco-based pure-cloud business communications provider, today announced the launch of its business communications service in Canada. The company also announced the establishment of its newest office in Vancouver, B.C. as it continues its worldwide pursuit to “kill the desk phone,” providing modern workers with new ways to connect and work from anywhere.
Dialpad enters Canada at a time of explosive growth in the country’s cloud computing market, where, according to IDC, spending will double from CAD 2.3B in 2016 to CAD 5.5 billion in 2020. Overall IT spending will also grow from CAD 59B in 2015 to CAD 65B in 2020, generating more than 50,000 new jobs in Canada.
“We see Canada as a massively underdeveloped market for our breakthrough pure-cloud communications service. Canada is one of the largest telecommunications markets in the world, representing a massive opportunity to scale Dialpad across the provinces,” said Craig Walker, CEO of Dialpad.
“Canadian companies have long been saddled with legacy PBX service constraints, mostly from their native telcos. They have been unable to break the cycle of overpriced monthly service fees and confusing long-distance calling plans."
"That’s why it’s time to modernise communications for every business, from the smallest office to the largest enterprise customers, across all industries, bringing the era of the Anywhere Worker to Canadians.”
Pricing, Service Plans, and Features
Dialpad offers three service plans in Canada starting with the entry-level Standard package at CAD 20 (per user, per month). The Standard package includes unlimited calling and texting in Canada and to the US, a company main line with a virtual receptionist, up to three group calling departments with time of day routing, free conference calling with screen sharing, Office 365 and Google G Suite integration, and a standard customer support package.
Dialpad PRO, the most popular package worldwide, starts at CAD 30 (per user, per month) and includes additional features such as call queues, CRM integration with Salesforce, voicemail transcription, up to 25 departments, and up to 10 office locations, including cross-border and international locations.
The Enterprise package offers even more features including guaranteed SLAs, Administrator APIs, a dedicated account management representative, deployment and onboarding services, unlimited departments, extension dialling, and unlimited seats. Enterprise package customers also receive enhanced 24/7 phone, email and chat services support, and hands-on account management.
“Dialpad’s flat-rate pricing makes monthly costs predictable,” added Walker. “Calls to any mobile or landline number in Canada, or the United States, are included in the monthly rate, along with a full set of business class features, plus integrated audio conferencing and collaboration.
Canada Wide Availability
Dialpad will offer Canadian customers telephone numbers in 39 area codes across the provinces. These include area codes: 204, 226, 236, 249, 250, 289, 306, 343, 365, 403, 416, 418, 431, 437, 438, 450, 506, 514, 519, 548, 579, 581, 587, 604, 613, 639, 647, 705, 709, 778, 780, 782, 807, 819, 825, 867, 873, 902, 905.
