Dubber, the call recording Software as a Service provider, has confirmed it has signed a deal with IBM to provide a cognitive listening and recording solution. The new solution is set to push the boundaries of call recording even further, with the addition of voice data analysis.
Dubber was founded by James Slaney, Steve McGovern and Adrian Di Pietrantonio in Melbourne, Australia, in a search for a scalable and robust call recording system. Since inception in 2011, Dubber has gone from strength to strength, gaining accreditation with BroadSoft in 2015 and opening their London HQ in 2016.
Dubber has organically transformed from a call recording bolt on for hosted telephony to a must-have, next generation analytics tool through their Zoe product.
Zoe and Watson Combine
Combining Dubber's own analytics package, Zoe, with IBM Watson's own artificial intelligence platform, the new solution looks set to stand out from all competition. Zoe already provides an array of tools and services which allows users to analyse their recordings.
On top of standard call recording functionality such as playback and PCI-DSS compliance, Dubber and IBM's new solution will provide advanced functionality such as sentiment analysis and an open API to integrate into your business critical applications.
SmartSearch
With Dubber’s Smart Search, partners can empower their customers with advanced search features to locate previous recordings through a series of metrics such as sentiment, date, location, specific phrases, and many more.
Dubber SmartSearch can also be deployed standalone as SmartSearch will work with all types of call recording, whether it was recorded with Dubber or not.
