Edify Labs Raises $10 Million in Seed Funding

Software company dedicated to changing the way that companies manage cross-team collaboration and customer engagement solutions, Edify, recently announced that it had closed a $10 million round of seed funding. Currently, this is one of the four largest software seed funding rounds to appear in the United States, and one of the ten largest in the world for 2019.

The latest round of funding was led by First-Round Capital, a San-Francisco-based venture capital firm with partners that have worked alongside brands like Uber, Warby Parker, and Roblox. Some of the other investors in this round included Pathbreaker Ventures, Anorak Ventures, Morado Venture Partners, Bonfire Ventures, Bling Capital, Liquid 2Ventures, and SeaLane Ventures. According to Edify, the funding will be used to expand the company's market presence and continue building development, marketing, customer success, and sales teams.

Creating Next-Gen Contact Centres

[caption id="attachment_22321" align="alignright" width="188"] Cameron Weeks[/caption]

According to the CEO and co-founder of Edify, Cameron Weeks, no-one in the market before Edify wanted to address the issues with seriously outdated contact centre technology. Edify's team decided that the old-fashioned technology simply wasn't acceptable anymore. The latest round of investment highlights the fact that Edify has developed a pioneering platform, and the company plans on augmenting its team going forward with leaders in machine-learning, cloud-computing, customer experience, and real-time communication. They hope to continue giving customers and employees the contact centre technology that they want and need.

Edify's board member and partner at First-Round Capital, Bill Trenchard, has deep-seated experience in customer experience and contact centre, having led and founded the LiveOps brand. LiveOps achieved $100 million in revenue and became the foundation of a cloud contact centre solution that still operates now. Trenchard has also founded four other companies in his career, including one that was acquired by Microsoft.